Front Desk Agent

Job Title: Front Desk Clerk

**Responsibilities**:

- Greet and check-in guests in a courteous and professional manner
- Answer inquiries regarding hotel services, amenities, and tourist information
- Working shifts consisting from 7am to 3pm, 3pm to 11pm and 11pm to 7am
- Maintain accurate guest records and handle cash and credit card transactions
- Coordinate with housekeeping and maintenance staff to ensure guest requests are fulfilled promptly
- Process reservations and cancellations accurately and efficiently
- Assist with administrative duties such as filing, photocopying, and faxing
- Handle guest complaints or concerns in a calm and courteous manner
- Uphold hotel policies and procedures to maintain a safe and welcoming environment for guests and staff

Qualifications:

- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and work well under pressure
- Proficiency in computer software such as Microsoft Office and reservation systems
- Availability to work flexible hours, including weekends and holidays

We are a friendly, team-oriented staff so if you are passionate about delivering exceptional customer service and being a part of a dynamic team, please submit your resume today

**Job Types**: Full-time, Part-time
Part-time hours: 32 - 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Brockville, ON K6V 4W6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person