Autopac Specialist

**About Us**:
Our Insurance team is looking for an Associate who wants to join our Autopac team and grow a career in Insurance This position will be supporting our three branch locations in Winnipeg and is a full onsite role.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**:

- Provides insurance services and professional insurance advice to existing customers and prospects through multiple forms of communication within broker authority level
- Offers insurance advice, processes policy changes and enters changes directly into the insurance computer systems and documents in the Customer Relationship Management System
- Logs into the customer assistance telephone queue and provides assistance regarding quotes, changes, amendments and inquiries for new business and existing clients
- Educates the client by explaining the difference in coverage along with special limitations provided by each Insurance provider and packages
- Assists in improving customer retention and service levels through first call resolution and direct customer contact
- Adheres to all legal insurance requirements, Insurance Act and Insurance Code of Ethics
- Demonstrates daily, the Core Values & Behaviours / Service Principles of CAA Manitoba and promotes all CAA products and partnerships
- Accepts payments according to procedures, and processes endorsements as required
- Ensures open communication with all underwriting companies and forwards all pertinent documents
- Closes and balances cash drawer as required
- Meets the expectations of a Broker Audit
- Performs other job related duties as assigned

**Who You Are**:

- General Insurance License, Level 2 or working towards is preferred
- Post-secondary education in insurance or business related field is preferred
- Minimum of 3 - 5 years of related or similar work experience within the insurance industry or customer service industry
- Strong analytical, customer service and sales skills

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.