Bakery Concierge

Full Time (30+ hours per week) : BAKERY CONCIERGE

HOURS OF WORK: multiple 8 hour shifts available; must be available Tuesday through Saturday between the hours of 8AM and 8PM

COMPENSATION PER HOUR: $16/hr to start + participation in tip pool

START DATE: early May 2023

**WHAT WE DO**

C'est Tout Bakery & Bistro is a high volume bakery and bistro located in Smiths Falls that boasts long standing regular customers, catering clients, and daily drop in customers from all walks of life. Our customers love our dining area and patio, the daily lunch specials, the grab-and-go fare for picnics in the park, Friday Take Out meals, and specialty items like deserts, cakes, and pastries.

**THE OPPORTUNITY**

Are you the peanut butter to our jam?

You’re the host or hostess with the mostest and there’s nothing you like more than making people feel welcome in your space and providing them great food And that’s why we’re looking for you

You’re someone who thrives in a vibrant space of like-minded folks who trust each other and who value holding responsibility so that together, we can meet the high standards of our shared direction.

**WORK WITH AMAZING PEOPLE**

The family of people who form our team all love to create and have a passion for producing food from scratch, using as many locally produced ingredients as possible. Amy, the owner, is passionate about creating food, serving food, and building a team of people who know they are doing more than just cooking and baking. The C'est Tout team is creating a footprint in our downtown core where our focus is creating an experience that will both surprise and delight our customers.

**WHAT WE VALUE**

We value learning

We value collaboration

We value quality and consistency

**WE WANT TO MEET YOU BECAUSE YOU ARE**
- A master of routine whose natural state is to be organized;
- Often described as being mature and energetic. You’re no slouch, and you enjoy a workplace where time flies;
- Possess great communication skills and know-how that helps facilitate respect, ease and flow with your leader and your team members;
- Trustworthy, punctual and can be counted on to safeguard confidentiality, own your workplan, and work independently as needed;
- Balanced temperament, not easily overwhelmed with competing demands;
- Enjoy learning new skills and openly share your talents with others who are eager to learn from you;
- Are coachable and receive feedback with ease.

**THE ROLE**

You aren’t rattled by a lineup out the door - you know efficiency is the name of the game; you love sharing your fave spots in town or in the region with touristy folks; you love that customers are sometimes looking for your recommendations about which great food items they should choose; and you take pride in packing up a box of goodies so they look just as beautiful once they get home as they did in our store

While you’re self-motivated and don’t need reminders during slower periods of all the little things that need doing, you also value the joy that comes with working with a team; you have excellent communication skills; appreciate an organized and tidy workspace; and can provide and accept feedback. You’re also comfortable with technology, specifically a point of sale system.

**KEY EXPERIENCE/COMPETENCIES**
- You’re positive and upbeat;
- You’re a known problem solver and multi-tasker;
- You understand the importance of product knowledge and how that supports the customer experience;

**CONDITIONS OF EMPLOYMENT**
- Must be available Tuesday - Saturday between the hours of 8AM and 8PM *NOTE Our winter hours are Tuesday - Saturday from 10AM - 5PM and our summer hours Tuesday - Saturday 8AM - 7PM.
- Our long break is over the Christmas holidays, when we close for approximately 2 weeks.

**WHAT YOU CAN EXPECT FROM US**

We hire grown-ups and we will treat you like one. You will be expected to take responsibility for yourself; we do not micromanage. We are building a team of competent and highly engaged team members whose goal is to provide high quality products and customer service to our family of clients and customers.

We provide competitive wages, opportunities for growth and training, an employee benefits program and a supportive team environment.

**HOW TO APPLY**

If this challenge excites you, we’re gonna get along just fine

**Job Types**: Full-time, Permanent

**Salary**: From $16.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Expected start date: 2023-05-01