National Support Centre Coordinator

1 month ago

Brampton, Canada Roofmart Full time

Fantastic Opportunity to Be Part of a Great Team

Roofmart, Canada’s National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer needs. We are looking for Enthusiastic, Driven, Outside of the Box Thinkers to help us grow our business.

Job Description

JOB DESCRIPTION - National Support Centre Coordinator

Job Summary

The National Support Centre Coordinator plays an integral role in our National Support Centre’s ability to function effectively and support our internal and external customers. As the first point of contact for any phone or in person visits, as well as providing time sensitive support to the onsite teams, the role requires a self-starter with excellent communication, strong organization skills and attention to detail. This position reports to the Finance Director with a dotted line to the General Manager.

Responsibilities
- Manage the National Support Centre phone switchboard, answering incoming calls and addressing the caller’s inquiries or redirecting to the appropriate individual in a positive, professional manner
- Oversee in person visits, greeting and assisting visitors while ensuring building safety protocols are followed
- Coordinate incoming and outgoing mail and couriers, including preparation of mail/packages
- Responsible for accuracy and integrity of all vendor master records, creating and updating vendor records in the ERP system on a timely basis as per the controls and guidelines in place
- Process receiving against National Support Centre purchase orders
- Monitor the status of office and kitchen supplies and coordinate purchasing
- Support the National Fleet Manager in maintaining local plating and registration records
- Scan and deposit cheques received on site, providing the information to the appropriate teams for processing
- Lead coordination of on-site activities, including office events/parties, fire drills and similar
- Active member of local Health & Safety team
- Other duties as required

Authority
- To validate and challenge accuracy and appropriateness of submitted vendor master data information
- To prepare packages and arrange courier pick up
- To arrange meeting room schedule and bookings
- To place purchase orders for office supplies and corporate cost centres
- Responsible for allowing/disallowing all visitors access to internal offices

Performance Measure
- Timely and accurate vendor master data
- Timely cheque deposits and communication with appropriate team
- Timely handling of incoming/outgoing mail and packages
- Ensure front of office is always clean, organized and presentable
- Ensure adequate stocking of office supplies
- Ensure customers and visitors are served in a timely manner

Skills and Experience
- Excellent personal presentation and interpersonal skills
- Excellent written and oral communication
- Strong phone etiquette
- Self starter with excellent organization skills and attention to detail
- Ability to set and work to timelines
- Comfortable communicating requirements to ensure data integrity and holding others accountable to provide the data; comfortable escalating as appropriate
- Flexible and able to work in a team environment
- 1-2 years previous experience in an office environment is a strong asset
- Experience in front desk/ reception role and/or customer service is an asset
- Proficiency in MS Office including Word, Excel, and PowerPoint

Benefits of Employment: Roofmart recognizes that its success is due to the strength of its employees. A primary goal of Roofmart is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with Roofmart. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, Roofmart. We are pleased to offer competitive compensation, a progressive and challenging workplace and a commitment to teamwork and integrity.

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