Supportive Housing Night Operations Manager

2 weeks ago

Vancouver, Canada PHS Community Services Society Full time

PHS Community Services Society (PHS) is hiring a Supportive Housing Operations Night Manager.

Reporting directly to the Senior Manager of Housing, the Night Manager will work closely with Vancouver PHS project and program managers, senior managers and all staff. As an excluded manager, this role is responsible for day-to-day coaching, hiring, training and discipline of CUPE 1004 staff.

This role will involve traveling to any PHS site in Vancouver, as required, during the night shift. It is responsible for emergent calls and coverage issues in both Housing and Program projects at night. This position will be responsible for composing a nightly report for management teams on staffing and resident incidents or concerns that emerge throughout shift.

This position works closely with senior managers, other excluded project operations manager roles, as well as the HR team.

**Why work here?**

PHS is recognized as North American leaders in low barrier housing and harm reduction services. We are innovators, highly regarded across the sector, looking for people to join experienced, supportive multi-disciplinary teams.

You will be a valued member of the team, working with colleagues who respect your input.

PHS is located in Vancouver’s Downtown Eastside, in easy walking distance of Downtown, Chinatown, Gastown and the Sea Wall. There are good transit links - we’re a couple of blocks from the Stadium-Chinatown SkyTrain station.

**Responsibilities for the role include (but are not limited to)**:

- Responsible for employee attendance management, overseeing last-minute shift coverage; reviewing schedules in advance to identify potential upcoming issues and collaborating closely with the rest of the coverage team.
- Directly supervises coordinators, mental health workers, independent contractors and staff associated with various PHS sites.
- Responsible for composing a nightly report for management teams on staffing and resident/participant incidents or concerns that emerge throughout the shift.
- Responsible for ensuring compliance with collective agreements and all other employee policies and procedures.
- Ensures that the buildings/sites are well-maintained and that all policies are full complied with (room checks, guest sign-in).
- Responds to escalated participant concerns and complaints, and initiates a coordinated response in crisis situations and immediately notifies senior management.
- Participates in strategic planning as required.

**QUALIFICATIONS / EXPERIENCE**
- Bachelor’s Degree in a relevant area and five-to-seven years of management experience or equivalent combination of education, training, and experience.
- Highly self-motivated, demonstrated initiative and recommend changes when required to improve operations.
- Ability to exhibit cultural sensitivity and empathy.
- Excellent communication and conflict resolution skills.
- Knowledge and practical understanding of harm reduction approaches.
- WorkSafe Level One First Aid and CPR.

**Terms of employment**

**Job Type**: full-time, permanent.

Benefits: Extended healthcare, dental, vision care.

Schedule: Mon, Tue, Wed, Thu, 11 pm to 9 am (flexibility is required).

Successful applicants will be required to complete a criminal records check.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- Monday to Friday
- Night shift

Shift availability:

- Night Shift (required)

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