Pro Shop Attendant

3 weeks ago

Barrie, Canada Friday Harbour Resort Full time

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.

Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage
- Company matched pension plan and optional savings plans
- Employee Assistance Program and Headspace App
- Friday Harbour partner discounts
- Training and development opportunities

Role Summary
One of the responsibilities of the Pro Shop Attendant is to maintain The Nest Golf Pro Shop operations and assist members or guests with their check-in and payment, retails sales or other needs. They will also be responsible for monitoring the pace of play and overall experience of guests. Other duties include assisting player needs and monitoring rules and regulations of the golf club.

**Responsibilities**:

- Welcome members and provide assistance with their clubs and other equipment
- Facilitate and assist with merchandise sales, orders, receiving and display of retail goods
- Maintain the cleanliness of the Clubhouse
- Assist with food and beverage set up and tear down when required
- Responsible to ensure that all rules and regulations of golf course are being followed to create a safe and friendly environment
- Respond to golfer questions, requests or concerns and resolve in a timely manner
- Direct golfers around the course if they are unfamiliar with the course layout
- Maintain accurate daily pace of play records
- Inform golfers of course policies and if someone is in violation address immediately
- Attempt to mediate any disputes that might arise between individuals or groups
- Coordinate pace of play with Golf Attendants on course
- Coordinate with other departments to ensure the highest level of member and guest experience
- Record and report all accidents, property damage or infractions to Clubhouse Manager
- Dispatch Golf Club or Food and Beverage Attendants when needs and requests arise
- Encourage players start promptly, recording the start time and the number of carts and players
- While on course pick up any garbage and straighten stakes, cart directional signs and ropes, replacing or adding if necessary
- Adjust as necessary, if fairway entry and exit points have mud tracks
- Communicate with Golf Attendants of any interactions that arise with a group
- Ensure all members feel welcome, are given responsive, friendly and courteous service, and that all situations are handled in an expedited manner
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements**:

- Previous experience as a Golf Attendant or Prop Shop Attendant is considered an asset
- Knowledge of golf and golf operations
- Smart Serve certification
- Prior experience in golf operations is recommended
- Valid Ontario Driver’s Licence
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions
- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance
- Stand, sit or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
- Move over sloping, uneven or slippery surfaces
- Significant exposure to varying weather conditions

Join our team and make every day feel like Friday.
- Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

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