Customer Service Representative

4 weeks ago

Langley, Canada Apex Extrusions Ltd Full time

Do you want to be part of a passionate, innovative team? Do you take pride in delivering high quality in your work? Are you interested in growing your career with British Columbia’s only Aluminum Extruder?
If the answer is YES, then read on
Apex Aluminum is a state-of-the-art aluminum extrusion factory located in Langley, British Columbia, Canada. With a 170,000 square foot aluminum extrusion facility and some of the most modern equipment in its industry, Apex can offer custom extrusions, mill finish aluminum and anodized aluminum to satisfy the most demanding customer and all architectural needs.

We have an exciting opportunity for a Customer Service Representative to join our Customer Service Team in Langley, BC.
This is a full-time, permanent position, with an excellent benefits package, and room for growth.
**Shift Schedule**: 8:00 AM - 4:30 PM Monday to Friday

**Essential Duties and Responsibilities**:

- Understanding the needs and challenges of our customers to best support them.
- Maintaining constant communication with customers and the operations team.
- Processing and entering orders and quotations accurately.
- Accurately create new customers and parts.
- Updating system information for accuracy.
- Becoming an expert in our ERP system.
- Processing corrective actions and RMAs (Return Merchandise Authorizations).
- Meeting deadlines, following up, and reporting delays if any.
- Reviewing and monitoring orders, RMAs, holds, and credits to ensure all customer requirements are met and accurately acknowledged.
- Assisting with administrative tasks, including but not limited to, scanning documents, arranging couriers, answering phones, and filing.
- Other duties, as assigned.

**Knowledge/Experience**:

- Minimum 2+ years of order entry experience in a B2B customer service environment, preferably a manufacturing setting
- Experience with Microsoft Word, Excel, and Teams.

**Must Have Skills**:

- Team player
- Possess a positive "can do" attitude
- Reliability
- Multi-tasker
- Intermediate Computer Skills
- Flexibility and adaptability to work in a timely manner
- Excellent organizational skills
- Exceptional accuracy and attention to detail.
- Strong analytical and mathematical skills
- Ability to problem solve and prioritize in an environment with multiple changing priorities.
- Demonstrate commitment to your team

**What We Offer**:

- Extended health benefits
- Dental coverage
- Vision coverage
- Life Insurance
- RRSP matching
- Employee Appreciation Events

**Equity Statement**: Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. We are committed to providing accommodation throughout the interview and employment process. If you require an accommodation, please advise the hiring manager or recruiter.

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