Residential Manager

4 weeks ago

Kelowna, Canada Pacific Coast Community Resources Full time

PROGRAM MANAGER

At Pacific Coast Community Resources, we have provided personalized services to people living with diverse abilities since 1990. Today we offer our services throughout many communities in the Lower Mainland, Vancouver Island, the Okanagan, and the Kootenays. We offer a wide range of dynamic and comprehensive programs and are committed to:

- The values and principles of inclusive community living
- Providing person-centred services that respect the person’s choice and dignity
- Ensuring cultural diversity and lifestyle choices are recognized and incorporated when developing supports
- Empowering people with disabilities to live the life they envision

**About the Role**

As our Program Manager, you will use your expertise to make a significant contribution to the people, caregivers, and communities we serve. Through a family-centred approach, you will provide support in a safe home environment to people who may present complex behaviours, as well as people with diverse abilities. Your natural ability to care for others, working both independently and collaboratively as a member of a multidisciplinary team, will allow you to influence your team’s success.

**You will**
- Monitor program delivery, planning, and organizational leadership
- Have experience supporting people with both complex medical and complex behavioural needs
- Act as a community liaison and coordinate special projects as assigned
- Report to the Regional Manager and Directors
- Demonstrate ability to manage and supervise multi/interdisciplinary teams using strong interpersonal, communication, organizational and conflict resolution skills
- Manage multiple projects with a high level of confidentiality, diplomacy and professionalism
- Use sound judgment and be able to perform well under pressure to meet strict deadlines
- Conceptualize new programs and services and experience in planning, organizing, directing, and implementing community-based activities and programs in a collaborative manner
- Provide services in a manner that supports and reflects positive cultural practices
- Use highly developed communication skills, both oral and written
- Recruit, provide orientation to, schedule and evaluate personnel
- Provide direction, guidance and support for team members to manage conflict openly and constructively
- Schedule and attend staff meetings and attend and participate in other meetings as required
- Maintain an attitude of caring, respect and optimism for families, representatives and community members
- Ensure the home is maintained in a neat and clean state at all times

**What you bring**
- A degree in one of the humanities, social sciences or related field with educational preparation for the role of manager/administrator
- Minimum 3 - 5 years experience in a health management role required
*other combinations of education and experience may be considered*
- Knowledge of and or experience working within a unionized environment
- Knowledge of Aboriginal Operational Practice Standards and Indicators
- Knowledge of provincial, federal, and Indigenous organizations
- Standard First Aid with CPR certificate
- Knowledge of complex behaviour, and health-needs management
- Possess a satisfactory physician’s assessment of fitness to work
- All current vaccinations, including COVID-19 vaccination as mandated by the PHO
- Satisfactory criminal record and MCFD HUB clearance
- Have a valid driver's license, access to a safe and reliable vehicle and the ability to travel
- A belief in the humanity of all people

**Why you'll love it here**

Pacific Coast Community Resources offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration. Since its inception in 1990, PCCR has steadily expanded, creating dynamic environments to work and learn. We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve and collaborating in our culture of teamwork that makes PCCR a great place to work.

**What we offer**
- On-the-job training including MANDT, JOHS, Diversity and Inclusion, Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR re-certification
- Competitive Salary
- Comprehensive Medical, Dental, and Vision care benefits package.
- Career development opportunities
- An inclusive, supportive work environment and community involvement
- A caring, fun, ambitious and supportive team

At Pacific Coast Community Resources, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’re looking for, please consider applying.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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