Team Lead, Client Support

2 weeks ago

Calgary, Canada Business Development Bank of Canada Full time

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1- A hybrid work model that truly balances work and personal life- Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

As the Team Lead, Client Support you will have the opportunity to lead a team of Client Support Coordinators, a vital contributor to the region’s overall operational performance and success. You will be a resource person for employees located in Calgary, Lethbridge, and Cranbrook.

CHALLENGES TO BE MET- Managing a team of Client Support Coordinators whose primary role is to support the Account Manager, provide administrative support, enable business development initiatives, and provide an excellent client experience;- Hiring, developing and training Client Support Coordinators by recognizing talent and providing coaching and mentorship to support them in achieving their career and professional growth objectives;- Collaborating with internal partners from various departments to continuously provide optimal support to stakeholders while managing the impacted change within the CSC team;- Working closely with the Vice President and Business Centre Managers on the development, implementation and monitoring of strategic and operational plans while ensuring alignment with regional and national objectives and direction;- Working closely with the Vice-President to review the area’s performance and long and short term priorities and needs by providing reports, scheduling and planning leadership meetings, reviewing budgets and expenses, and organizing area events;- Managing and providing support to business centers within area with facilities related activities and premises maintenance.

WHAT WE ARE LOOKING FOR- Do you have a college diploma or a bachelor's degree in business administration or in any field deemed equivalent?- You have more than 5 years of experience (client facing and/or client support and/or team leadership e)?- Do you stand out for your collaboration and your ability to influence multiple stakeholders?- Are you recognized by your peers for your attention to detail and organization?-
- You have excellent computer skills (Outlook, Word, Excel, PowerPoint) and advanced Web skills?- You have excellent interpersonal, verbal and written communication skills

A valid driver’s license and access to a vehicle are required

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