Service Desk Support Technician

3 weeks ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

**Position Details**:
**Posting #**: 27830
**Department**:DS-Infrastructure Client Svcs
**Employee Type**:Regular, Full Time
**If Temporary, Number of Weeks**:
**Union**:CUPE
**Openings Remaining**:1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days, Afternoons
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: Charlton Campus (Hamilton Downtown)

**Application Dates**:
**Opening Date**: 23/04/24
**Closing Date**: 30/04/24 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***

**QUALIFICATIONS**
- Completion of Grade 12, plus minimum of 2-year post-secondary program in computer related field.
- Additional training and certification to include A+ Certification, Microsoft Certification, ITIL related training, Healthcare IT Tech certification or equivalent.
- Minimum six months experience in a related environment.
- Solid analytical/cognitive skills to troubleshoot complex and technical problems
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results under pressure in a fast paced client driven environment.
- Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.

**RESPONSIBILITIES**
- Provide initial (Level 1) technical assistance and support for incoming service incident requests and issues related to users. Examples include password resets, printer configurations, break/fix. Communicates with customers at all levels of technical and non-technical skills sets.
- Documents all pertinent user/customer identification information, including name, department, contact information, and nature of problem or issue or any additional information as required.
- Prioritize problems for resolution. Elevates complex (Level 2) and/or high priority problems to the appropriate specialized support groups for resolution and/or Supervisor/Manger if and as required.
- Accesses Internet websites, internal or external knowledge bases, and frequently asked questions resources to learn and aid in troubleshooting to perform required tasks.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform post-resolution follow-ups to incident and request if required. Follows up with end users to provide status updates.
- Recommends procedure modifications, ideas or improvements.
- Performs other related duties as assigned by Manager.

**WAGE RATE**:
Hourly: $28.82...$30.09...$31.36

**PLEASE NOTE**:
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

**_ St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other._**
- St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

**We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.**

**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

  • Service Desk Support Technician

    3 days ago

    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    **Service Desk Support Technician**: **Position Details**: **Department**: DS-Infrastructure Client Svcs **Employee Type**: Regular, Part Time **If Temporary, Number of Weeks**: **Union**: CUPE **Openings Remaining**: 3 **Schedule**: **Work Days**: Monday to Sunday, Holidays **Time of Day**: Days, Afternoons, Nights **Shift**: 7.5 hour **This position may...

  • Service Desk Support Technician

    3 weeks ago

    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    **Service Desk Support Technician**: **Position Details**: **Department**: DS-Infrastructure Client Svcs **Employee Type**: Regular, Full Time **If Temporary, Number of Weeks**: **Union**: CUPE **Openings Remaining**: 1 **Schedule**: **Work Days**: Monday to Sunday **Time of Day**: Days, Afternoons, Nights **Shift**: Rotating, 7.5 hour **This position may...

  • Technician - Help Desk

    8 hours ago

    Hamilton, Canada Mohawk College Full time

    **Technician - Help Desk** Status**: Full Time **Hours**: Monday - Friday, 37.5 hours/week (evenings & weekends required on a rotational basis) **Home Campus**: Fennell (hybrid work arrangements available) **Rate of Pay**: Payband G (Start Rate: $32.42 per hour) **Posting Date**: May 17th, 2024 **Closing Date**: May 24th, 2024 at 7:00 pm EST Preference...

  • Help Desk Technician

    1 month ago

    Hamilton, Canada ThoughtStorm Full time

    **Position: Tier 1 Service Desk** **Location: Ottawa ON** **Duration: 12 + MONTHS cth** The **Bilingual** **Support Technician** will serve as the first point of contact for employees seeking technical assistance for computing and phone issues. Your experience combined with your drive to deliver excellent customer satisfaction and first contact resolution...

  • Service Desk Techician

    2 weeks ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Technician - Help Desk

    4 weeks ago

    Hamilton, Canada Mohawk Full time

    Technician - Help Desk Status: Full Time Hours: Monday – Friday, hours/week (evenings & weekends required on a rotationalbasis) Home Campus: Fennell (hybrid work arrangements available) Rate of Pay: Payband G (Start Rate: $ per hour) Posting Date: May 17th, 2024 Closing Date: May 24th, 2024 at 7:00 pm EST Preference will be...

  • Help Desk Technician

    1 week ago

    Hamilton, Canada Mohawk College Full time

    **Help Desk Technician - Appendix D/Temporary Assignment (September 2023 - May 2024)** Status**:Appendix D/Temporary Assignment (September 2023 - May 2024) **Hours**:Monday to Friday; 37.5 hours/week (evenings & weekends required on a rotational basis) **Home Campus**: Fennell **Pay Band**:G **Rate of Pay**:$30.87 **Posting Date**:August 24th,...

  • Technician - Help Desk - Appendix D/temporary

    2 weeks ago

    Hamilton, Canada Mohawk College Full time

    **Technician - Help Desk - Appendix D/Temporary Assignment (June 2024 - February 2025)** Status**:Appendix D/Temporary Assignment (June 2024 - February 2025) **Hours**: Monday - Friday, 37.5 hours/week (evenings & weekends required on a rotational basis) **Home Campus**: Fennell (hybrid work arrangements available) **Rate of Pay**: Payband G (Start Rate:...

  • IT Service Support Desk Analyst

    7 days ago

    Hamilton, Canada FirstOntario Credit Union Full time

    **Why FirstOntario?** - FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to...

  • IT Support Technician

    2 weeks ago

    Hamilton, Canada Carmen's Group Full time

    **IT SUPPORT TECHNICIAN** We are seeking an eager, personable and passionate individual to join our Carmens Group Information Technology team! The IT Support Technician provides the first level of tech support to both our internal users and our customer utilizing our technologies. **YOUR OPPORTUNITIES**: - Troubleshoot errors and fix system issues via...

  • Service Desk Analyst

    2 weeks ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Service Desk Analyst

    1 day ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Point of Sale

    2 weeks ago

    Hamilton, Canada Armagh POS Solutions Full time

    **Armagh POS Solutions is a prominent Point of Sale company in Hamilton, serving restaurant, retail, and grocery in Southern Ontario and is looking for a new Support & Service Technician.** **We want to meet you if you**: - Have attention to detail and prevent the little things from slipping through - Have good organizational skills - Enjoy problem solving...

  • Point of Sale

    7 days ago

    Hamilton, Canada Armagh POS Solutions Full time

    **Armagh POS Solutions is a prominent Point of Sale company in Hamilton, serving restaurant, retail, and grocery in Southern Ontario and is looking for a new Support & Service Technician.** **We want to meet you if you**: - Have attention to detail and prevent the little things from slipping through - Have good organizational skills - Enjoy problem solving...

  • Service Desk Analyst

    1 day ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Service Desk Coordinator

    2 weeks ago

    Hamilton, Canada Binatech System Solutions Full time

    **Service Desk Coordinator** The Service Desk Coordinator is responsible for coordinating the delivery of our managed IT services to our clients. This role involves acting as an intermediary between the clients and our technical staff to ensure timely delivery and completion of our support services. Working under the guidance of the Service Manager you...

  • Lead Service Desk Analyst

    1 day ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Mon - Fri (8:30-4:30) **Education Level** Post - Secondary Degree/Diploma **Career Level** Experienced - Non - Manager < The Faculty of Health Sciences, Computer Services Unit (CSU) seeks a full-time Service Desk Analyst. This position would be part of the Operations stream within CSU, working alongside other analysts in providing technical...

  • IT Support Technician

    2 months ago

    Hamilton, Canada Toolbox Cloud Full time

    For the past decade, Toolbox Cloud has proven itself on being the reliable IT services company for a variety of industries. Being able to implement and support anything from X-ray sensors to camera systems, Windows OS to macOS, Google Workspace to Microsoft 365. We pride ourselves in our customer service and ability to respond quickly to resolve any issues...

  • IT Junior Service Support Desk Analyst

    1 week ago

    Hamilton, Canada FirstOntario Credit Union Full time

    **Why FirstOntario?** FirstOntario Credit Union is one of the largest credit unions in Ontario. We are a trusted co-operative financial intuition dedicated to providing competitive banking products and services and a quality Member service. More than 118,000 Ontarians choose FirstOntario for their financial needs - from chequing and savings accounts to...

  • Service Desk Support Technician

    2 months ago

    Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

    Posting #: **23474** - Openings Remaining: **2** - Full/Part Time: **Part Time** - Reg/Temp/Casual: **Regular** - Union: **CUPE** - Hours of Work: **Rotating Shifts** - Time of Day: **Days, Afternoons, Nights, Weekends, Holidays** - Shift Length: **7.5hr** - Open Date: **03/01/23** - Closing Date: **10/01/23** *** **QUALIFICATIONS** - Completion of Grade...