Collections Clerk

2 weeks ago

Brampton, Canada Metro Compactor Service Full time

**About Us**:
Metro Compactor Service was established in 1978 and is Canada’s leading expert in Waste and Recycling Equipment solutions. We are a multi-skilled company with locations in Brampton, Etobicoke, and Port Coquitlam, BC. The services we offer include the custom manufacturing, repair, and service of waste and recycling equipment including balers, compactors, and garbage chute systems.

We are looking for 2 full time _Collections Clerk _to join our Accounts Receivable/Finance Team.

**About the Role**:
We are looking for a competent Collections Clerk to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, operate with a sense of urgency, as well as an ability to work independently.

**Hours**:8am - 4:30pm Monday - Friday

**Responsibilities**
- Primarily contacting customers via phone resolving outstanding invoices
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Contact clients inquiring on their overdue payments
- Ensure accuracy of information in database and update as necessary
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status

**Requirements and skills**
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques
- Comfortable having difficult conversations while maintaining professionalism
- Working knowledge of MS Office and databases
- Self-starter who thrives in fast paced work environment
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills

**What We Offer**:

- Extended health care coverage
- Unlimited vacation with 3 weeks paid out
- Training Reimbursement Program
- Group Retirement Savings Plan - _matching program_
- Maternity Leave top-up
- End of year bonus
- Company events and year-round engagement activities

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