Lead Installer

2 weeks ago

Hamilton, Canada ENERCARE Full time

As one of North America’s largest home and commercial services and energy solutions companies with approximately 4,500 employees under its Enercare and Service Experts brands, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC advantage products, plumbing services, protection plans and related services.

Recognized as one of the ‘Greater Toronto’s Top Employers of 2019’; we have a dynamic culture that is focused towards employee recognition and development along with a comprehensive benefits package. Some highlights include:

- Prioritizing Health & Safety
- Comprehensive health and dental plan
- DC Pension Plan
- A lucrative deferred profit sharing match plan
- Paid time off to volunteer for various charities
- Employee development and training - annual tuition allowance
- WorkPerks provided through Venngo
- Overtime hours and shift premiums
- Annual tool allowance
- Company Vehicle

If you are passionate about delivering 5-star customer service and want to work with other leading professionals in the HVAC field, we would like to hear from you.

**Job Title**: Lead Installer
**Reporting To**: Install Field Manager
**Department**: Home Services Operations
**Location**: Hamilton
**File Number**: 2544
**Rate of Pay**: Task Rates as defined in the Collective Agreement
**Hours of Work**: Monday to Saturday, 8:00 a.m. to 6:00 p.m., five (5) consecutive days per week

Complete all HVAC, water heater, and all other equipment installations relating to products sold by Enercare Home Services.

**Responsibilities**:

- Accountable and responsible for sustaining and delivering high customer satisfaction and excellence levels in our Home Service Operations Group.
- Accountable and responsible for the effective and efficient completion of installations, delivery and removal of equipment required for performing all installations to company standards and in keeping with our value proposition.
- Responsible for assuring all tools and equipment used are in good and safe working order.
- Accountable for receiving installation orders from assigned supervisor.
- Responsible for calling customers to arrange for pre-measuring where necessary.
- Responsible for keeping installation vehicle clean and neat both inside and out in keeping with the company's professional image.
- Responsible for keeping vehicle stocked with all material necessary to perform daily duties.
- Responsible for promoting Enercare products and services
- Responsible for providing best advice to customers on repairing or replacing existing equipment

**Qualifications**:

- Must have valid Gas Fitter 2 or Gas Fitter 1 license
- Must have valid 313D AC license
- Must have CFC Permit (ozone depletion)
- Must have a valid Driver’s license with a clean driver’s abstract maintained
- Must have a minimum of 3 years, recent HVAC equipment installation experience
- Must be physically able to perform heavy lifting as per the Physical Needs Analysis (attached)
- Must have the ability to operate all necessary tools and equipment related to installation projects
- Demonstrated mechanical aptitude
- Proven commitment to the delivery of customer -focused service
- Excellent written and verbal communications.
- Exceptional interpersonal skills
- Able to work with mínimal supervision
- Results oriented achieving high levels of individual and team performance.
- Preferred licenses in plumbing, electrical work, sheet metal.

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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