Ocean Import Coordinator

1 week ago


Mississauga, Canada CRSA Global Logistics Full time

CRSA Global Logistics is looking for dynamic, highly motivated team players who are dedicated to excellence and welcome challenging and rewarding opportunities. We offer excellent benefits, opportunities for growth within the company and salary commensurate with experience. CRSA Global Logistics is an Equal Opportunity Employer.

Reporting to the Customer Service Manager, the Ocean Import Coordinator has the following main responsibilities:

- Handle ocean import freight files
- Monitor and Dispatch CP Intermodal trailers
- Arrange and plan shipment delivery
- Verify FCR requirements prior to shipment release
- Read, monitor and respond promptly to all incoming communications (clients and other business partners - domestic and overseas) in order to properly manage and control daily operational issues
- Guarantee and bill storage / demurrage for approved accounts
- Responsible to ensure the approval of supplier’s invoices and verifying overseas affiliate’s remittance on a timely basis
- Responsible for resolving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence
- Responsible to resolve internal and operation problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction
- Improve on an ongoing basis internal systems and procedures in order to favour customer service and department internal efficiency
- Other tasks and duties assigned from time to time

**Requirements**:

- Minimum of 1-2 years experience in freight forwarding, an asset
- Minimum of 1-2 years experience in customer service, an asset
- Excellent organizational skills
- Must be able to multitask
- Strong communication skills
- Strong people skills
- Strong problem solving skills
- Strong aptitude in time management
- Ability to set priorities and organize workload assigned in an efficient manner
- Ability to work in a fast paced environment
- Ability to work and make decisions independently

**Working Conditions**:

- Employment status: Regular; Full-time
- Group benefits

This role is for someone looking to develop a career. It is a rewarding opportunity in an ever-growing company in a thriving global industry.

**To Apply**:
Please send a resume and cover letter.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday



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