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Coordinator, Client Service Delivery Intern
1 month ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
A primary mandate will be coordinating with RPM and client teams to ensure ASP service requests are in good order, scheduled, actioned and completed with success.
Summer Internship: May 2025 - August 2025
Key Job Functions/Responsibilities- Oversee ASP service requests for RPM ASP clients, managing a schedule across clients to track activities, due date, completion date and other information.- Engage with RPM ASP groups schedule ASP services requests.- Monitor the activities of RPM ASP groups to ensure ASP services requests (eg software deployments) are actioned and completed within specified service levels.- Track performance standards and key performance indicators, create and manage client dashboards, including internal review and approval process and internal and external distribution process as per contract requirements- Collaborate with Broadridge RPM business unit client service team to coordinate and manage client requests to resolution- Participate in recurring interdepartmental ASP meetings- Collaborate with software release team to schedule and coordinate code implementation upon release- Provide backup to account management team if required- Other duties as assigned
Basic Skill Level Requirements
Education- Currently enrolled in 2nd or 3rd year University Degree or College Diploma business, finance, commerce or IT type program
Experience- Solid understanding and experience with the wealth management industry (preferably in banking, funds, or transfer agencies)
Recruitment Process
Background Check Process
Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- Employment verification- Education verification- Credit inquiry- Canadian criminal record check
Workplace Flexibility
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.
LI-Hybrid
LI-SS1
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
