See more Collapse

Customer Experience Associate

4 weeks ago

Victoria, Canada TD Bank Full time

415308BR

Retail Banking - Customer Service

Victoria, BC

July 27, 2023

Hours

15

Workplace Model

Onsite

Pay Details

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Job Details

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Company Overview

**Our Values**
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
** Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they’re more likely to do their best.

**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

**Who We Are**
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, w

We have other current jobs related to this field that you can find below

  • Cashier / Customer Experience Associate

    3 weeks ago

    Victoria, Canada Walmart Canada Full time

    **Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Victoria, British Columbia, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Victoria, British Columbia, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Cashier / Customer Experience Associate

    1 month ago

    Victoria, British Columbia, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Cashier / Customer Experience Associate

    1 month ago

    Victoria, British Columbia, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Customer Experience Associate

    1 day ago

    Victoria, Canada TD Bank Full time

    Customer Experience Associate page is loaded Customer Experience Associate Apply remote type On Site locations Victoria, British Columbia time type Part time posted on Posted 2 Days Ago job requisition id R_1344160 Work Location:Victoria, British Columbia, CanadaHours:15Line of Business:Personal & Commercial...

  • Customer Experience Salesfloor Associate

    1 month ago

    Victoria, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Salesfloor Associate

    3 weeks ago

    Victoria, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Associate

    2 weeks ago

    Victoria, Canada TD Bank Full time

    **Customer Experience Associate**: - 431336BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 3530 Blanshard Street **Employment Type** - Regular **City** - Victoria **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 22.5 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    5 days ago

    Victoria, Canada TD Bank Full time

    **Customer Experience Associate**: - 414973BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1568 Fairfield Road **Employment Type** - Regular **City** - Victoria **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    4 days ago

    Victoria, Canada TD Bank Full time

    **Customer Experience Associate**: - 424591BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1080 Douglas Street **Employment Type** - Regular **City** - Victoria **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 30 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    2 weeks ago

    Victoria, Canada TD Bank Full time

    **Customer Experience Associate**: - 416974BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 107-2187 Oak Bay Avenue **Employment Type** - Regular **City** - Victoria **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Sports - Customer Experience Associate

    2 weeks ago

    Victoria, Canada Canadian Tire Hillside (Store 365) Full time

    **Sports Associate** **Job Types: Full-time, Part-time** Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all...

  • Sales Associate

    1 week ago

    Victoria, British Columbia, Canada Experience Victoria Full time

    Experience Victoria is seeking outgoing and friendly Sales Associates selling tours at our downtown Government St Kiosk. Enjoy a fun outdoor season meeting visitors to our beautiful city, and helping them "Experience Victoria".General responsibilities: Solicit tour sales from visitor passerbys (commissionable) Welcome and checkin online bookings, including...

  • Customer Experience Associate

    2 months ago

    Victoria, Canada TD Bank Full time

    **Work Location**: Victoria, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    2 days ago

    Victoria, Canada TD Bank Full time

    **Work Location**: Victoria, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    2 weeks ago

    Victoria, Canada TD Bank Full time

    Work Location: Victoria, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Automotive Parts

    4 days ago

    Victoria, Canada Canadian Tire Hillside (Store 365) Full time

    **Automotive Parts - Customer Experience Associate** **Job Types: Full-time, Part-time** Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of...

  • Customer Experience Associate

    2 months ago

    Victoria, Canada TD Bank Full time

    410949BR Retail Banking - Customer Service Victoria, BC June 2, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    2 months ago

    Victoria, Canada TD Bank Full time

    403006BR Retail Banking - Customer Service Victoria, BC March 14, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...