ERP Support Analyst

2 weeks ago

Montréal QC HR J, Canada Stella-Jones Inc. Full time

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange (TSX: SJ).
Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever
- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.
**Position Summary**:
As an ERP support analyst, you are the first line help and assistance to super-users and end-users. Your role is to provide prompt support on system usage, investigate reported incidents, provide guidance with respect to standards, policies and best practices meeting the company and IT department objectives. Your extensive expertise, practical experience and deep business knowledge will be an asset to succeed in this role. You will be a key participant in optimizing the continuous improvement and rollout of SAP by working closely with business analysts in the preparation and maintenance of training guides, procedures, and instructions.

**Responsibilities**:

- Analyze and fully understand the strategic business directions of the function;
- Provide expertise in the use, implementation and configuration of the various SAP S4/HANA modules, particularly SAP Transportation Module (SAP TM);
- Participate in the definition and documentation of business processes;
- Analyze new projects and requests from internal clients and develop recommendations;
- Define the security criteria and ensure their compliant implementations;
- Document the business requirements for the various change requests;
- Ensure the optimization and integration of solutions with other teams and functions;
- Assist in the planning of test scenarios, the execution of tests, and the coordination of user tests (UAT);
- Support users in resolving incidents when they occur;
- Develop and maintain functional and training documentation, as well as communication to users;
- Assess system support issues and perform fixes.

**Qualifications and Core Competencies**:

- 1-3 years of relevant experience.
- Proficiency in English, spoken and written
- Proficiency in French, an asset
- Excellent verbal and written communication
- Ability to work under pressure in a fast-paced environment
- Superior active-listening skills
- Great problem-solving and analytical skills
- Meticulous and accurate
- Quick learner
- Team player
- Energetic
- Logical thinker
- Adequate Technical Skills
- Ability to write clear documentation and guidelines
- Familiar with process flow software

As a Stella-Jones employee, you will enjoy access to excellent benefits and incentives, including:

- Extended health and dental coverage
- Life insurance and accidental death & dismemberment (AD&D)
- Short-Term and Long-Term disability coverage
- Competitive compensation
- Annual Profit Share Program
- Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
- Company Share Purchase Program with 10% Company contribution match
- Career advancement opportunities

Stella-Jones is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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