IT Configuration and Services Governance Practice

2 months ago

Montréal QC, Canada National Bank of Canada Full time

A career as an IT Configurations & Services Governance Practice Advisor in the IT Assets, Configurations and Services Governance team at National Bank means acting as a specialist in aligning strategies between IT services and business models. It is through your skills in analysis and synthesis, your experience in the evolution of the IT service portfolio with relation to metrics and your knowledge of service offerings in order to have a positive impact and to create value for our users in a transformation context.

**Your job**:

- Define and articulate needs for new IT services or modifications to existing services by supporting business models
- Establish and maintain relationships with our IT partners and support them to increase their maturity in the daily management of their IT services and business areas
- Carry out appropriate communications to announce developments or when a situation may cause impacts to users
- Offer your technological leadership to architects, teams or squads to support the execution of operational processes, according to ITIL governance, and contribute to the resolution of situations with high visibility
- Ensure that services and the trend of service levels agreed within the framework of internal agreements are aligned with expected levels
- Administer the enterprise architecture platform by supporting this practice in their needs and the evolution of the tool

**Your team**:
Within the IT Operations sector, you are part of a team of five colleagues, and you report to Genevieve Guilbert. Our team stands out for its dynamism, rigor and concern for a job well done. If you are naturally curious and looking for challenges like these, this position is for you.

We favor a variety of continuous learning to enrich your development, in particular learning in action, training content made available to you and working in collaboration with colleagues with diverse expertise and profiles.

**Prerequisites**:

- Bachelor's degree, related to the sector of activity, and five years of relevant experience or College diploma, related to the sector of activity, and eight years of relevant experience
- ITIL training and ITSM tool knowledge (ServiceNow an asset)
- Knowledge of enterprise architecture tools (Lean IX an asset)
- Experience in managing stakeholders and multidisciplinary teams/facilitating workshops
- Analysis and synthesis skills
- Strong interpersonal skills, rigor, spirit of synthesis and dynamism
- Developed sense of autonomy and organization
- Effective verbal and written communication

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

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