IT Lead

**Company Overview**

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too We like to have fun and celebrate our success with things like popcorn Fridays and an annual visit to Playland for staff and their families

**Position Overview**

**Duties & Responsibilities**:

- Team Leadership and Management:_
- Lead and manage a team of IT professionals, providing guidance, mentorship, and fostering a collaborative and innovative working environment.
- Oversee recruitment, training, performance evaluations, and career development for IT team members.
- Effectively delegate tasks and responsibilities to team members to maximize efficiency and productivity.
- Infrastructure Management:_
- Develop and implement IT infrastructure strategies, ensuring the availability, security, and scalability of systems and network resources.
- Maintain and optimize the organization's hardware, software, servers, network, and other technology assets.
- Monitor system performance, conduct regular maintenance, and troubleshoot issues to ensure a seamless IT environment.
- IT Strategy and Planning:_
- Collaborate with key stakeholders to define and align IT strategies with organizational objectives.
- Develop a comprehensive IT roadmap and execute projects to support business growth, improve operational efficiency, and enhance user experience.
- Conduct research and recommend innovative technologies that can drive business value and competitiveness.
- Security and Compliance:_
- Establish and enforce IT security policies, procedures, and best practices to safeguard sensitive information and ensure compliance with industry regulations.
- Manage disaster recovery and business continuity plans to mitigate risks and minimize downtime in case of system failures or cyber-attacks.
- Vendor and Budget Management:_
- Oversee vendor relationships, negotiate contracts, and ensure service level agreements are met.
- Develop and manage the IT budget, ensuring cost-effectiveness and alignment with organizational goals.
- User Support and Training:_
- Provide technical support and guidance to end-users, resolving IT-related issues promptly and effectively.

**Qualifications**:

- Bachelor’s degree in computer science, Information Technology, or a related field. Master's degree is a plus.
- Strong Experience in IT, Desktop support, Asset Management, ALL Microsoft (Office/Teams/SharePoint/OneDrive/Azure/Active Directory, etc.
- Minimal experience in cyber security and/or compliance
- Proven experience (5+yrs) in IT management, with a track record of successfully leading and managing IT teams.
- Strong knowledge of IT infrastructure, systems, security, and networking technologies.
- Proficient in project management methodologies and tools.
- Excellent communication, leadership, and problem-solving skills.
- Relevant certifications (e.g., ITIL, PMP, CISSP) are highly desirable.

**Working Conditions**:

- This position reports out of Canstar’s head office.
- Hours are Monday - Friday, 7:30am-4:00pm
- This position does have a component of after hours on-call shifts on a rotation basis. Industry is 24/7 and some after hours work is expected.

**Perks of working for Canstar**
- Competitive compensation
- Extended health and dental benefits for you and your family
- Great company culture and career advancement opportunities
- Industry-related Tuition Reimbursement (50% - 100% of tuition costs)

**#INDCANSTAR2