Head Waiter

**Location**:1699 Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada J8B 1A5

**Employment type**:Full Time

**Salary**:Start from 50 000$ per year

The famous Mont Gabriel Hotel, now part of the Tribute Portfolio brand, which is one of Marriott Bonvoy's 31 hotel brands, is one of the first resorts in the Laurentians that embodies the art of living. Over the years, it has transformed its facilities into an iconic space where staying is a pleasure. It is also the only hotel in the Laurentians located atop a mountain. In addition to offering breathtaking views of the valley, it provides a true ski-in ski-out experience along with a golf course, tennis courts, swimming facilities, and even a relaxing spa. Whether for business or leisure, the atmosphere is that of a large family chalet, promising a sense of "home" while becoming part of the area's history. With its revitalization, this luminous place aims to become a magical destination that embodies the soul, authenticity, and rich history of the area, connecting humans to nature.

**Benefits**:

- Completely renovated workplace
- On-site meals for employees
- Employer-sponsored retirement plan (DPSP)
- Group insurance plan & employee assistance program
- Discounted rates at Tidan and Marriott International hotels
- Opportunities for professional development and career advancement within Tidan and Marriott
- Referral program

Reporting to the Restaurant Manager, the head waiter is responsible for the management, organization and smooth running of the restaurant's daily operations. He or she organizes and supervises service-related activities according to established standards. When required, he or she also performs supervisory duties for the restaurant's sales outlets.

**Responsibilities**:

- Motivate, supervise, train and mentor service staff under his/her responsibility;
- Supervise the smooth running of meals;
- Allocate work and plan schedules for servers and team members;
- Perform administrative tasks related to payroll and tip distribution;
- Ensure optimal quality of customer service and satisfaction during and after service delivery, and handle complaints if necessary;
- Organize set-up and tear-down of banquet rooms;
- Participate in the coordination of events and ensure that they run smoothly;
Ensure effective communication within the department and with other hotel departments;
- Ensure optimal use of all facilities and respect established budgets;
- Carry out daily inspections of service areas and ensure compliance with hygiene, sanitation and occupational health and safety standards;
- Assist restaurant management
- All other related tasks to ensure the quality of the department's service.

**Requirements**:

- Previous experience as a head waiter or in a similar management position in a high-end dining establishment.
- In-depth knowledge of dining room service standards, service protocols, and etiquette practices.
- Excellent communication and leadership skills, with the ability to motivate and coach a team.
- Ability to work under pressure, solve problems quickly, and make informed decisions.
- Strong organizational skills, with the ability to manage administrative tasks effectively and manage team work schedules.
- Strong customer orientation, with the ability to provide personalized service and meet the expectations of the most demanding customers.
- Knowledge of food hygiene and safety standards.

***Required experience**:1 to 2 years in restaurant service.

**Language**:Bilingualism (French-English) is required in this position, as we serve an international clientele.

**_ About Tidan:_**
- Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America._

**_ Why Join Our Team:_**
- In addition to competitive salaries, we offer group benefits such as life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the Employee Assistance Program. You will have personal days and vacations scheduled according to the department and hotel you join. Additionally, a retirement plan is also offered. A bonus is also provided through our referral program and more._
- We believe in teamwork and are committed to creating a high-performing team through training or by strengthening team relationships. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you._