User Support Technician

6 months ago

Brampton, Canada 2GOTECH.CA Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College/CEGEP
- Experience: 7 months to less than 1 year
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Help desk
**Tasks**:

- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Android
- Device drivers
- Intranet
- Internet
- Servers
- Security software
- Word processing software
- Mail server software
- Mac OS
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
**Personal suitability**:

- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?

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