Activity Expert

2 months ago

Fairmont Hot Springs, Canada Fairmont Hot Springs Resort Full time

**Position Summary**:An Activities Expert is responsible to assist visitors in planning and booking activities and programs offered by A&E and FHSR. This position is also responsible for the retail component of A&E.

Hourly wage for this position is $17.50 per hour.

Start date for this position is June 24, 2024.

**Major Duties & Responsibilities**:

- To report to the Activity and Experience Manager
- Operate the retail component of A&E Centre: maintain stock levels and make decision about stock control ie: ordering, inventory counts, invoicing, etc.
- Record and analyze sales figures for future planning and revenue generating initiatives.
- Ensure standards for customer service and health and safety are met.
- Book tours, activities and rentals offered by A&E Centre; including but not limited to kayaking, biking, hiking, rafting, horseback riding, ATV tours, kids programs etc.
- Assist in coordinating A&E tours and staff scheduling.
- To accomplish day-day operations of A&E such as point of sales, and daily cash outs.
- To work as part of the Activity Team.
- Co-operate and accept other assignments as and when required.

**Minimum Qualifications & Skills**:

- Exceptional communication skills backed by a fun and friendly attitude
- Strong customer service and sales abilities
- Ability to work independently and efficiently
- Strong administrative skills with a focus on maintaining an organized and efficient work environment
- Knowledge in Microsoft Word and Excel
- Experience with general booking systems
- Knowledge in retail sales systems and their capabilities of interpreting financial information/analyses
- Experience with POS systems
- Previous retail experience preferred (ordering, invoicing, etc)
- A knowledge of the area; history, ecology, geology, and recreational activities

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