Information Technology

2 months ago

Etobicoke, Canada Bondi Produce and Specialty Foods Full time

Bondi Produce & Specialty Foods is a progressive family-owned and operated food distribution company with a focus on fresh produce and specialty ingredients. We are a recognized brand amongst Toronto’s most distinguished chefs and strive to be a leader in our industry. We are passionate about food and committed to being on the cutting edge of what’s next in our industry. We are looking for smart, energetic, and curious thinkers who are eager to take on new challenges and help fulfill our customer promise of “making it happen” for chefs and restauranteurs across the province.

**Job Overview**:
**Responsibilities**:

- Provide prompt and professional Tier 1 support for (but not limited to) Office 365, Zendesk, Windows, Polycom VOIP, OpenPath access control, and Altassian apps.
- Act as the SME for all ProducePro ERP inquiries from staff.
- Set up EDI integrations with customers and trading partners.
- Troubleshoot and resolve hardware, software, and network issues for end-users.
- Maintain database of all company IT assets.
- Communicate effectively with end-users to understand and troubleshoot technical problems.
- Maintain accurate records of support requests, troubleshooting steps, and resolutions.
- Assist in maintaining and updating IT documentation and knowledge base articles.
- Collaborate with cross-functional teams to ensure timely and efficient problem resolution.
- Participate in regular team meetings to share insights and best practices.
- Provide exceptional customer service and support to all staff members.
- Liaise with external vendors and service providers to negotiate contracts and manage service agreements.
- Establish metrics to demonstrate IT SLA is meeting business and security objectives, and leverage as source for continuous improvements.
- Plan and execute IT projects, ensuring they are completed on time and within budget.

**Key Responsibilities**:

- Provide prompt and professional Tier 1 support for (but not limited to) Office 365, Zendesk, Windows, Polycom VOIP, OpenPath access control, and Altassian apps.
- Act as the SME for all ProducePro ERP inquiries from staff.
- Set up EDI integrations with customers and trading partners.
- Troubleshoot and resolve hardware, software, and network issues for end-users
- Maintain database of all company IT assets.
- Communicate effectively with end-users to understand and troubleshoot technical problems.
- Maintain accurate records of support requests, troubleshooting steps, and resolutions.
- Assist in maintaining and updating IT documentation and knowledge base articles.
- Collaborate with cross-functional teams to ensure timely and efficient problem resolution.
- Participate in regular team meetings to share insights and best practices.
- Provide exceptional customer service and support to all staff members.
- Liaise with external vendors and service providers to negotiate contracts and manage service agreements
- Establish metrics to demonstrate IT SLA is meeting business and security objectives, and leverage as source for continuous improvements.
- Plan and execute IT projects, ensuring they are completed on time and within budget.

**Qualifications**:

- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum of 2-3 years of experience providing end-user support.
- Strong understanding of desktop and laptop hardware.
- Strong understanding of EDI protocols.
- Experience with Office 365 administration.
- Familiarity with Zendesk or other ticketing systems.
- Basic knowledge of VoIP phone systems and security systems.
- Experience with MDM software such as Soti Mobicontrol.
- Strong troubleshooting skills for hardware, software, and network issues.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Detail-oriented with exceptional organizational skills.
- Valid ON Driver’s License is a plus.

**Preferred Skills**:

- Experience with remote support tools such as TeamViewer or LogMeIn.
- Knowledge of VPN concepts and troubleshooting.
- Familiarity with Active Directory and password reset tools.
- Basic understanding of Virtual Machines.
- Ability to maintain composure under pressure and adapt to changing environments.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to be a part of a dynamic and growing company.

Bondi Produce & Specialty Foods is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $80,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON M8V 2E8: reliably commute or plan

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