Manager, IT Services

5 days ago

Ottawa, Canada Cuso International Full time

**_Pour la version française, voir ci-dessous._**

**Location**:Ottawa, Ontario _(Hybrid work-from-home option, but must be located in Ottawa)_

**Position Type**:Permanent, Full-time

**Reporting to**:CEO (temporarily)

**Classification**:Management

**Salary**: CA$75,000 - CA$85,000 per annum

**Language requirements**:English essential, plus at least one of French or Spanish

**Eligibility**: Local National; must be legally entitled to work in Canada

**ABOUT CUSO INTERNATIONAL**

Cuso International is a global non-profit organization committed to ending poverty and inequality. Cuso works with local partners around the world to improve economic opportunities for all, enhance women’s and girls’ empowerment, and advance gender equality. By sharing skills, we are building sustainable futures. Each year, we amplify our impact by mobilizing hundreds of professionals who volunteer their time and share their experience.

**ABOUT THE ROLE**

After 60 years, Cuso International has embarked on a process of renewal. In an era of rapidly changing contexts for international cooperation, we are looking for a Manager of IT Services (MITS) who will lead the conception and implementation of our organizational IT services strategy. They will champion successful team collaboration in a virtual workplace by ensuring that the right tools and capabilities are in place and ensuring IT supports meet expectations. Cuso relies heavily on outsourced IT services. The MITS will consistently assess and evaluate organizational needs for IT services and ensure these are met.

The MITS is the primary organizational champion for IT services. As such they engage will all parts of the organization around the globe, notably all country offices, assessing needs, ensuring remote individuals can participate fully in Cuso’s work and hybrid office, assisting with new service implementation and continuous process improvements. They will manage the IT operational support functions across geography, providing guidance to offices and departments on matters of technology, security, vendor services, compliance, and quality. They are experienced in a range of IT capabilities and have a strategic perspective on organizational IT needs. With a cost-effective mindset, they will evaluate, implement and monitor the performance of the best of customizable solutions from external service providers. Concerned about risk management, notably to operations and data privacy, they manage service vendor performance closely to emphasize workplace effectiveness and systems security.

**WHO WE ARE LOOKING FOR**

**RESPONSIBILITIES
**_
Quality of IT Services and Vendor Performance_** - Constantly assess and measure IT services performance to ensure these meet organizational needs. Manage relationships with IT services vendors used by Cuso. Develop and monitor vendors/partners performance of ticket resolution and call response times through KPIs to deliver +90% SLA adherence. Prepare and conduct RFPs for IT services as required and follow-through to implementation and staff onboarding. Though not playing a helpdesk function, the Manager of IT Services will get directly invested in solving IT problems as required. Manage annual review and or renewal of IT contracts. Lead periodic meetings with vendors to deescalate IT related issues.

**_IT Equipment and Budgets_** - Ensure that adapted hardware solutions are well defined and that inventory tracking is done effectively. Manage IT budgets for the organization in collaboration with the Finance department.

**_
Staff IT training and skills_** - Provide onboarding training to new employees and ongoing continuous learning for personnel on IT tools and services as required to maintain and improve effective use of these in the workplace.

**_
Communication, Collaboration and Team Culture_** - Ensure transparent and effective communication for internal and external stakeholders. Exemplify the values of the organization for respect, integrity, partnership and collaboration. Champion a positive workplace and model the use of the IT solutions used by the organization.

**SKILLS AND EXPERIENCE
- Bachelor’s degree in Computer Science, Engineering, Business, or closely related field is preferred, but not mandatory
- 5+ years experience in IT Services Management
- Languages: English essential, plus at least one of French and Spanish (preferred)
- Previous experience working with executive leadership
- Previous experience working in sector with global operations. Experience in international development or humanitarian assistance an asset.
- Extensive knowledge of computer hardware and common desktop software including M365, MS Office and the Windows OS
- Working knowledge of Network (LAN/WAN/VPN) topologies, protocols, and enterprise network equipment
- Strong knowledge of IT Service Management processes, software, and hardware
- Ability to work in a collaborative team environment
- Ability to provide event support when required

  • IT Infrastructure Manager

    3 weeks ago

    Ottawa, Canada Manager – IT Full time

    **Job Title:** IT Infrastructure Manager**Location:** Ottawa, OntarioWe are seeking an experienced IT Infrastructure Manager to join our team. As a key member of our organization, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations and high levels of service delivery.The successful candidate will have a...

  • IT Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Job Overview">We are seeking a seasoned IT professional to oversee the management of our company's IT infrastructure.">This role involves remotely handling and resolving IT issues, providing technical support to clients, and ensuring the smooth operation of our systems.">The ideal candidate will have at least 7-9 years of experience in managing IT...

  • ICT Infrastructure Manager

    3 weeks ago

    Ottawa, Canada Manager – IT Full time

    Job Title: IT Infrastructure ManagerWe are seeking a highly skilled IT Infrastructure Manager to oversee the management of our company's IT infrastructure.The ideal candidate will have at least 7-9 years of experience in managing IT infrastructure, including Windows operating systems and security compliance tools such as Intune and SCCM/Microsoft Defender.A...

  • IT Infrastructure Management Professional

    4 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Our organization is seeking an experienced IT professional to oversee the management of our IT infrastructure.The ideal candidate will have a strong background in managing Windows 10 and 11, Group Policies, Security Compliance, Intune, and SCCM/Microsoft Defender. We are looking for someone with exceptional business communication skills and attention to...

  • IT Infrastructure Manager with IT Scoping Expertise

    3 weeks ago

    Ottawa, Canada Manager – IT Full time

    Job Description:We are seeking a highly experienced Manager – IT to join our team. The ideal candidate will have extensive knowledge in IT infrastructure setup and management, including Windows 10/11, Group Policies, Security Compliance, Intune, SCCM/Microsoft Defender.The successful candidate will be responsible for handling IT support calls, documenting...

  • Manager – IT Infrastructure

    1 month ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    3 days ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • IT Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    We are seeking a highly skilled IT professional to lead our team's technology operations as an IT Operations Manager.About the RoleThis position is responsible for managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. The successful candidate will provide timely IT support and resolve issues remotely...

  • Manager – IT Infrastructure

    4 weeks ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    1 month ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    1 month ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • IT Manager

    2 days ago

    Ottawa, Ontario, Canada Manager – IT Full time

    We are seeking a highly skilled IT Manager to join our team. As an IT Manager – IT Infrastructure Specialist, you will be responsible for managing and maintaining our company's IT infrastructure.The ideal candidate will have 7-9 years of experience in IT, with a strong background in IT equipment setup and management, including Windows 10, Windows 11, Group...

  • IT Infrastructure Management Executive

    1 month ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Job OverviewWe are seeking a highly skilled IT Infrastructure Manager to lead our team's technology operations, driving efficiency and excellence in all aspects of IT infrastructure management.Key Responsibilities:Manage and maintain the overall IT infrastructure, including setup and maintenance of End User IT Equipment.Provide timely and effective IT...

  • IT Infrastructure Management Expert

    3 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Job SummaryWe are seeking a highly skilled IT professional to lead our team's technology operations.This role involves managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. Key Responsibilities:Oversee the daily operation of IT systems, ensuring high uptime and performance.Provide timely IT support and...

  • IT Infrastructure Manager

    4 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Company OverviewWe are a dynamic organization seeking an experienced IT Infrastructure Manager to join our team. This is a full-time position based in Ottawa, Ontario.

  • IT Infrastructure Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Job Title: IT ManagerWe are seeking a highly skilled IT professional to oversee the management of our company's IT infrastructure.The ideal candidate will have at least 7-9 years of experience in managing IT infrastructure, including Windows operating systems and security compliance tools such as Intune and SCCM/Microsoft Defender.A successful applicant will...

  • Infrastructure Engineer

    3 weeks ago

    Ottawa, Canada Manager – IT Full time

    Job Title: IT ManagerWe are seeking a highly skilled IT professional to oversee the management of our company's IT infrastructure.The ideal candidate will have at least 7-9 years of experience in managing IT infrastructure, including Windows operating systems and security compliance tools such as Intune and SCCM/Microsoft Defender.A successful applicant will...

  • Bilingual IT Leadership Role

    3 weeks ago

    Ottawa, Canada Manager – IT Full time

    **Role Summary:** We are seeking a highly skilled and experienced IT Leader to manage our IT infrastructure and teams. The successful candidate will have a strong background in IT, with 7-9 years of experience in End User IT Equipment setup and management.**Key Responsibilities:**Manage and maintain our IT infrastructure to ensure optimal performance and...

  • Technical IT Expert

    3 weeks ago

    Ottawa, Canada Manager – IT Full time

    **Job Description:** We are seeking an experienced IT Professional to join our team as an IT Infrastructure Manager. The successful candidate will have a strong background in IT, with 7-9 years of experience in End User IT Equipment setup and management.**Responsibilities:**Manage and maintain our IT infrastructure to ensure optimal performance and...

  • Chief Technology Operations Officer

    1 month ago

    Ottawa, Ontario, Canada Manager – IT Full time

    Job SummaryWe are seeking a highly skilled IT Infrastructure Manager to lead our team's technology operations.Key Responsibilities:Manage and maintain the overall IT infrastructure, including End User IT Equipment setup and management.Provide timely IT support and resolve issues remotely and directly with clients.Successfully handle multiple IT projects and...