Service Technician

2 weeks ago

Toronto, Canada HME Mobility & Accessability Full time

**RESPONSIBILITIES/PRIMARY FUNCTIONS**:

- Installation of overhead patient lift ceiling tracks in client homes and home facilities.
- Installation of stair lifts and porch lifts at clients homes.
- Load/Unload trucks.
- Measure and prepare site.
- Anchor supporting hardware.
- Install and test equipment.
- Installation of railings, wooden decks, wood and aluminum ramps. Accountable for tools provided.
- Instruct clients on proper and safe use of products.
- Preventative maintenance and load testing of products.
- Trouble shooting for basic operational issues.
- Test for current, battery amperage, diagnose circuit board errors, wiring issues. Comply with all health and safety regulations.
- Perform other associated and related duties as required.

**KNOWLEDGE AND SKILLS**
- Knowledge of a professional discipline, technical specialties, related processes and / or people issues requirements; capable of implementing practical procedures of systems which are moderately complex. Leadership and organizational skills are needed.
- Familiarity with Bruno, Stannah, Handicare, BHM/Arjo, and Waverly Glen lifts is an asset.
- Minimum level of education: High School diploma.
- Valid Ontario driver’s license with safe driving record.
- Moderate knowledge of mechanical and electrical disciplines.
- Work experience: 3 - 5 years.
- Assist the sales function in successfully installing and completing installation, service and maintenance of equipment and inform team accordingly.
- Provide technical advice and support to clients.
- Resolve all customer complaints in a constructive and timely manner.

**COMPETENCIES**:

- Ability to comply with contractual, governmental, environmental, health and safety and operations standards and regulations.
- Demonstrated passion for service excellence.
- Excellent interpersonal and communications skills.
- Excellent problem solving skills.
- Able to work independently and also as part of a team.
- Ability to work and perform under pressure.
- Some experience in supply chain.
- Ability to lift 75lbs.
- Attention to details.
- Mechanical aptitude.
- Familiarity with basic tools.
- Some Construction experience an asset, however, on the job training will be provided.
- Valid driver’s license and good driving record.
- Ability to lift 75lbs.

**ATTRIBUTES**:

- Ability to work in tight spaces.
- Ability to read basic drawings and follow instruction.
- Comfortability with working on ladders with tools such as drills, wrenches, saws, etc.
- Available for on-call services outside regular business hours.
- Customer service skills.
- Effective verbal and written communication skills.

**WORK HOURS**:

- Monday to Friday 8:30am to 5:00pm with a ½ hour unpaid lunch.
- On Call on 4 week rotation.

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- On call
- Overtime

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
All employees are required to wear a mask while on site and while performing assigned duties. All provincially recommended guidelines are observed and in place.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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