Customer Service Representative

4 weeks ago

Langford, Canada Self-Storage Industry Full time

**Company description**

Self-Storage is one of the fastest-growing industries in the world. How would you like to be a part of this Growth? Be a part of a great team to help our customers feel at ease by building relationships and giving them expert advice through caring service.

Vaultra Storage is rapidly growing with additional locations opening across Canada.

Vaultra Storage is a 100% Canadian-owned and operated company providing safe and secure self-storage solutions for your personal, business and vehicle needs. With locations across Ontario and Alberta, we are currently expanding into several markets all across Canada.

Our storage facilities offer convenient and secure locations with personalized customer service to accommodate our customer’s needs. Our self-storage units range from traditional drive-up, indoor, heated, climate-controlled and outdoor vehicle storage.

Vaultra Storage also specializes in 3rd party management services for storage facilities. We pass along cost savings through economies of scale on materials and services. We provide expert management by an experienced team, dedicated relationship manager and back-office team with a strong focus on customer service. Our in-depth customer acquisition platform, dynamic pricing and promotion strategies that maximize revenue, daily reporting and quick decision making, make Vaultra the right choice for your business.

We believe in giving back to the community and work closely with our local regions to partner with non-profit organizations to help people in need. We regularly participate in local food drives and donate to charitable organizations in many cities in Canada.

**Facility: THE STORAGE ROOM - **658 Redington Ave, Victoria, BC V9B 5J3

**Job description**

Reporting to the Site Manager the **Customer Service Representative** is involved in the day-to-day business operation:

- Onsite customer service and caretaking of the property.
- Walk around the entire property for inspection for damage, vandalism, occupancy, etc. on the day of onsite duty.
- Meeting new potential renters to show units, answer questions & sign up for tenancies.
- Making routine collection calls to ensure all the tenants are paid on time as per their agreement.
- Placing & removing the non-payment second lock on units that are in arrears.
- Assist with move-ins & outs by making sure proper paperwork is completed and the unit is inspected.
- Preparing a unit for the next client by ensuring that it is clean & swept and including removing left-over debris.
- Checking and cleaning units after move-outs.
- Ensure the entire site is always free from clutters.
- Ensure the office and washrooms are clean and dust-free.
- Inventory control by counting and reordering supplies when needed. Scheduling and facilitating auctions of abandoned tenant belongings when necessary. Maintaining a clean, tidy, and well-organized physical office and building.
- Communicating and helping with clients with customer service issues.
- Promote upselling merchandise to all customers.
- Daily communication with the head office regarding property management.
- Other tasks related to customer service, unit rental, merchandize sales, office, building cleaning, and site management.

If you are a personable individual who enjoys people, new challenges, and a variety in your day, we would love to have you on our team.
- **Compensation: $19/Hour**
- **Staff parking available**

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Customer Support in Storage industry: 2 years (preferred)

Work Location: In person

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