Thrift Store Clerk/food Bank Worker

The Community and Family Services worker is responsible for performing both Food Bank and Thrift Store duties which ensure The Salvation Army Tweed Ministries are maintained in a healthy, safe, and sanitary manner in compliance with applicable standards.

**KEY RESPONSIBILITIES**:
**ACCOUNTABILITIES: THRIFT STORE CLERK (50%)**

**Operations**
- Greet and interact with customers/donors in a positive, friendly and courteous manner.
- Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
- Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
- Maintain store opening and closing procedures as required.
- Responsible for accurate completion of all customer transactions including cash and debit sales with mínimal voids, overages, or shortages.
- Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
- Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations.
- Possess knowledge of stock to respond to customer enquiries by phone/in person.
- Pay attention to store security, by monitoring activity within the store.
- Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
- Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
- Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
- Handle the merchandise in a safe and organized manner; assist in stock rotation - “bailing” items in the store.
- Assist donors with their contributions, unload donations and place stock in appropriate warehouse location.
- Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
- Work with volunteers as assigned.

**Communications**
- Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

**ACCOUNTABILITIES: FOOD BANK (50%)**

**Service Responsibilities - Community & Family Services**
- Maintain cleanliness of food bank, and organization of stock, by date and in appropriate locations; utilize FIFO food management.
- Assist with food drives if needed.
- Ensure that all clients are treated with dignity and respect.
- Ensure the safe and careful handling of all deliveries, donations etc. while protecting the property and donations.
- Assist with pick-up and delivery of food and donations from/to donors and clients using program vehicle.
- Record statistical data in a clear, organized, and accurate manner.
- Assist with Community Lunch Program.

**Health and Safety**
- Keep food bank area clean and safe by adhering to all health and safety standards recommended by Public Health etc.
- Contribute to the overall safety of staff, volunteers, donors, clients, and guests (e.g., clear fire exits, cleans spillage; no obstacles inside/outside the buildings).
- Use personal prescribed safety equipment and clothing as directed by the employer.
- Report any workplace hazards, dangers, safety issues, injuries, or illness’ immediately and ensure care is taken with all equipment and property.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties as required.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
**WORKING CONDITIONS**:

- This is a permanent part-time position based on **15** hours per week at Tweed Thrift Store and **5 **hours per week at the Tweed food bank.
- Ability to lift/move up to 40 pounds.
- Ability to stand for long periods with frequent twisting, lifting, bending, crouching, reaching overhead, pushing, pulling and kneeling.
- Work environment is typically at the Thrift Store and Food bank in generally agreeable conditions.

**EDUCATION, QUALIFICATIONS AND CERTIFICATIONS**:

- Completion of Secondary School
- Safe Food Handlers Certification is an asset.

***EXPERIENCE AND KNOWLEDGE**:

- Minimum of one (1) year of prior related experience
- Experience working in a food bank would be an asset.
- Brand awareness would be a definite asset.
- Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
- Minimum of three (3) months of prior related experience working in community-based programs, including experience working with multi-barriered persons.
- Knowledge of Health & Safety Standards.
- Alternative combinations of education and experience may be considered.

**SKILLS AND CAPABILITIES**:

- Treat the property of The Salvation Army with due care and caution.
- Represent the organization in a professional, and engaging manner.
- Ability t