Regional Payments Staff

3 weeks ago

Toronto, Canada Legal Aid Ontario Full time

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Primary function
This position is responsible for examining the requests for discretion and settling accounts submitted on lawyer accounts and authorizing payments in accordance with the Legal Aid Services Rules and schedules, and the Tariff and Billing Handbook as well as entering paper accounts and processing incoming correspondence.

**Home Location**: Provincial Office - Toronto

**Other Locations**: N/A

**Reporting to**: Regional Lawyer Manager, Lawyer Services and Payments

Legal Aid Ontario (LAO) is in the process of developing an organization-wide hybrid workplace model, taking into consideration the range of services and roles performed throughout the organization. During this development phase, the work of this role is hybrid and structured to provide greater remote work, but some in-person presence will be required.
Key accountabilities
- Process account payments, including making decisions on discretion requests and disbursements within established timeframes and quotas.
- Prepare discretion worksheets beyond predetermined threshold or complexity and refer to staff lawyers.
- Process account recoveries on previously paid accounts.
- Respond to internal and external correspondence relating to discretion requests.
- Update purchase orders as required to facilitate payment of accounts.
- Maintain accurate records of settled accounts within PeopleSoft.
- Assist with resolution of lawyers’ concerns regarding billing and settlement of accounts.
- Data entry of accounts and processing of incoming correspondence.
- Provides back up support across the department, including the Lawyer Service Centre, from time to time; training is provided.
- Other duties as assigned.

Required skills & experience
- Completion of a business/accounting program and/or an equivalent combination of education and experience acquired through past work experience.
- Knowledge of LAO office and administrative procedures complemented by background knowledge of the Legal Aid Services Act 2020, and the Legal Aid Service Rules and Schedules (the tariff).
- Knowledge of court and tribunal processes acquired through experience or learning (e.g. law clerk, certified paralegal, legal worker).
- Customer service/interpersonal skills to effectively and efficiently respond to queries from lawyers.
- Understanding of LAO's account payment processes.
- Basic mathematical skills involving simple equations such as calculating ratios or percentages.
- Decision making skills to deal with variations from established Legal Aid tariff guidelines.
- Time management skills and attention to detail (careful review of accounts).

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Equity Statement

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.
Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community. We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

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