Lead Technician, Surrey

3 weeks ago

Burnaby, Canada VinFast Auto Canada Full time

À propos de VinFast

VinFast est le premier fabricant automobiles vietnamien haut de gamme, de plus nous avons réussi à atteindre notre objectif initial d'être n° 1 dans tous les segments automobiles localement en moins de 2 ans. Maintenant, en 2023, nous entamons notre prochaine mission - l'expansion globale avec le lancement de notre gamme de VUS intelligents entièrement électriques au Canada, aux États-Unis et en Europe. VinFast est l'un des plus grands constructeurs automobiles de l'Asie du Sud-Est avec des équipements et des infrastructures de classe mondial et une capacité de production pouvant atteindre 500 000 véhicules par an. Nous nous sommes associés à des fournisseurs automobiles de premier plan dans le domaine de la fabrication et de l'ingénierie et avons fait appel à la maison de design italienne de renommée mondiale Pininfarina pour concevoir à la fois l'extérieur et l'intérieur de toute notre gamme de modèles. VinFast est fier de produire des véhicules dotés d'un savoir-faire supérieur, des normes de sécurité les plus élevées et d'un système d'infodivertissement intelligent qui rivalisent avec les principaux manufacturiers asiatiques, européens et américains. VinFast soutient également ses propriétaires avec une expérience client exceptionnelle et transparente à la fois dans la vente et l'après-vente.

VinFast et VinFast Auto Canada Inc. sont des filiales de Vingroup, l'un des plus grands conglomérats privés d'Asie avec une capitalisation boursière de 20 milliards de dollars canadiens. En tant qu'entreprise multisectorielle, Vingroup se concentre sur trois domaines principaux : la technologie, l'industrie et l'immobilier.

SCOPE OF THE JOB
As the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs.
RESPONSIBILITIES AND TASKS
- Diagnose and repair a wide range of automotive service and mechanical repairs
- Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time
- Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff
- Monitor and report on workshop performance, with responsibility over quality
- Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required
- Supervise health and safety compliance across the workshop, setting the tone and always leading by example
- Oversee inventory management, making sure the workshop is tidy and well organized
- Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
- Hold daily meetings with the team, outlining expectations and workload for the day ahead
- Plan, prepare and distribute work to technicians based on skill level, capacity and resources
- Motivate, lead and inspire the team in continuous improvements and efficiencies
- Identify any training needs within the team and arrange relevant training courses as required
- Liaise daily with internal teams within the Service Centre including Sales, Parts, and local Management
- Other related duties as assigned

WHAT YOU BRING ALONG
- A minimum of 5 years of experience as an Automotive Technician
- Valid 310S License (or equivalent), Driver’s License and clean driver’s abstract/record
- Excellent knowledge of mechanical, electrical and electronic vehicle components, prior Electric Vehicle experience an asset
- Skilled in vehicle diagnostic systems and methods, a problem-solver that is capable of fixing problems when they arise, but who is also keen on understanding why they happened
- Proven ability to lead by example and be innovative with processes and efficiencies
- Analytical ability to understand and impact key performance indicators
- Ability to motivate a team, to engage and facilitate others to achieve and succeed
- Digitally savvy - ability to adopt and adapt quickly to new technology and systems
- A calm, considered approach with exceptional oral and written communication skills

CHARACTERISTICS & TRAITS
- Good interpersonal skills with ability to communicate with VinFast team members
- High levels of attention to detail and organization
- Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment
- Can-do mindset with high energy and strong work ethic
- Demonstrated leadership and team building skills
- Exercises sound judgment
- Flexible and adaptable; able to deal well with modifications and changes to operations
- Passion for excellence and contributing to the success of the business

CE QUE NOUS OFFRONS
- Un environnement moderne et professionnel où vous travaillerez et apprendrez d'experts hautement spécialisés

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