Tech Assistant

**Calling all IT professionals**

**Shambhala Music Festival is looking for a Tech Assistant to join our team for the 2023 festival season **The position is full-time until mid-late August, with the possibility of an extension at that time. Work from our office on Baker St. in beautiful Nelson, BC as well as on the festival site outside of Salmo, BC for approx. one month from late June-July. The Tech Assistant works to support our Technical Director, keeping everything running smoothly, and making improvements to systems as needed.

**Responsibilities Include**:

- Supervise and train temporary Tech staff during the festival
- Cable infrastructure installation
- Organize and test tech gear
- Install, test and update computer equipment
- Provide user support for training on equipment and software
- Other duties as assigned by the Tech Director

**Qualifications Include**:

- 2 years previous experience in tech-related field
- Computer hardware experience. Printers, laptops, routers, network switches etc.
- Software experience with all relevant computer platforms
- Experience in customer service relations is an asset
- Festival experience is an asset
- Quick problem solving ability & solution implementation
- Good listening and understanding skills
- Analytical skills and ability to see the big picture
- Good communication and teaching skills
- Independence and good time-management skills
- Ability to work in a high-pressure environment while maintaining a positive attitude
- Ability to troubleshoot and train others to do the same

**To apply, submit your resume & cover letter.**

**We thank all those who apply; however only those who are shortlisted will be contacted.**

**Job Types**: Full-time, Seasonal

Schedule:

- 12 hour shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Nelson, BC: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location