Business Systems Analyst

3 months ago

Oshawa, Canada Durham College Full time

**About Durham College**:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design. Our modern campuses in Oshawa and Whitby offer 145 programs - including six honours bachelor’s degrees and 11 apprenticeship programs - to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times. DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

**POSITION INFORMATION**:
Full-time Support Staff Position Opportunity
Payband: J; Starting Rate: $42.56; Four Year Rate: $49.34
Department: ORSIE
Hours: 35 hours per week (1) one hour lunch; Mon - Fri (8:30 am - 4:30 pm)
Reporting To: Director, Experiential Learning
Campus Location: Oshawa

**DUTIES AND RESPONSIBILITIES**:
Reporting to the Director, Experiential Learning, the incumbent is responsible for identifying business needs and converting them into a business process, software/platform solution and creating reports and analyzing data. As an advocate for experiential learning (EL) and work-integrated learning (WIL), the incumbent will play a pivotal role in the ongoing assessment of business needs, leading all upgrades, new releases, as well as the development of new functionality and new projects related to improved efficiency of EL and WIL systems for the College.

**Business Analysis and Administration of EL and WIL Systems**:

- Engages the EL/WIL campus community to gain an understanding of their operations, systems and business functions to facilitate process enhancements to maximize the College’s EL and WIL activities
- Develops new workflow options for campus partners and evaluates each option for benefits and potential obstacles
- Provide business analysis support for EL and WIL, helping to identify technical solutions to more effectively serve end-users, for processes including but not limited to employer/host agreements, health and safety database and employer outreach.
- Identify business risks and opportunities for the College including internal control risks and opportunities.
- Develop and maintain relevant benchmarks to assist in monitoring effectiveness and efficiency of current processes; provide solutions to enhance the business processes and improve or maintain desirable scores.
- Coordinate vendors and the planning, development and installation of additional functions and enhancements to EL and WIL systems, which involves documentation, implementation of enhancements and upgrades.
- Complete testing of functions, various forms as well as developing procedures required to ensure that proper internal controls are maintained and enhance the efficiency and effectiveness of the users involved.
- Provide technical guidance and functional direction to all levels of users on all aspects of the relevant student systems, which involves guidance to system access, use of system features, comprehension of online information available as well as understanding the details contained within reports.
- Create online forms, workflows and processes for internal and external partners.
- Provide support for migrations, updates, fixes and issues, as needed.

**Quality Assurance and User Experience**:

- Design and deliver a user experience for all new and existing users at all levels that serves to advance both operational and strategic objectives of the department tied to student engagement and success
- Provides individual and group training sessions to test software and workflow solutions and gather feedback as part of the implementation and upgrade process
- Develops user documentation and procedures, including written resources, instructional videos, and training tools
- Assists in the creation

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