International Admissions Assistant
6 days ago
Job Number:
- J0125-0972
- Job Title:
- International Admissions Assistant - Mat Leave Temporary Contract
- Job Type:
- Temp FT, Support
- Bargaining Unit:
- FT Support
- School/Department:
- Strategic Enrolment Management
- Location:
- Greater Toronto Area
- Pay Range:
- $33.55 - $38.88/Hour
- Pay Band:
- Support G
- Hours/Week:
- 35
- Shift Schedule:
- 8:30-4:30pm
- Date Posted:
- January 20, 2025
- Closing Date:
- January 27, 2025
**Contract Dates: February 1, 2025 - August 1, 2026**
We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.
**Position Summary**
Reporting to the Regional Manager, the International Admissions Assistant for Asia Pacific & Oceania, processes and evaluates admissions for new international students, from recruitment through registration, within their assigned geographic region. They provide post-registration support and are expected to possess regional expertise, including fluency in a primary language of that region.
Under the guidance of Regional and Recruitment Managers, they support recruitment by engaging with prospective international students, promoting Centennial College, and participating in virtual and in-person marketing and recruitment events. Responsibilities include conducting informational sessions, conversion activities (e.g., calling campaigns), and campus tours to meet international enrolment targets.
The role involves processing admissions for certificate, diploma, degree, and graduate programs, issuing offers, and ensuring accurate registration. Extensive knowledge of global education systems and their Canadian equivalencies is essential.
Additionally, the role includes responding to diverse inquiries from stakeholders, maintaining confidentiality, and managing high volumes of work under pressure. Incumbents provide backup support to other service areas in the International Education Office during peak periods to meet deadlines and objectives.
**Responsibilities**
- Engage with prospective international students, agents, and stakeholders to promote Centennial programs and pathways through virtual/in-person events, campus tours, and calling campaigns.
- Provide information sessions and training on admissions processes, ensuring recruitment targets are met.
- Support marketing and outreach initiatives, including event preparation and data collection.
- Communicate admissions decisions and address issues to support applicants through the admissions cycle.
- Utilize systems like Banner and OCAS to maintain accurate student records and resolve discrepancies.
- Assist students with course registration, ensuring program requirements and full-time status are maintained.
- Resolve registration issues and refer students to advisors for further guidance.
- Provide timely responses to inquiries about recruitment, admissions, and registration processes.
- Offer non-academic and cultural support to international students, including interpretation services when needed.
- Collaborate on special projects, support colleagues during peak periods, and provide feedback to improve departmental services.
**Qualifications/Experience**
- Two (2) year diploma or equivalent, Business Administration, International Relations, Communications, Education, Office Administration or equivalent.
- Two (2) years of experience or education in post-secondary education and/or international offices.
- Strong knowledge of policies, procedures, and guidelines with the ability to work in a fast-paced, high-volume environment.
- Excellent cross-cultural communication and customer service skills, with awareness of international students' needs.
- Familiarity with visa and immigration legislation, including cross-cultural nuances.
- Knowledge of Ontario's secondary school system and credential evaluation; experience detecting fraudulent documents is an asset.
- Proficiency in PC software (Windows, Microsoft Office) and integrated student information systems.
- Proven ability to manage deadlines and high-pressure tasks while maintaining confidentiality (e.g., Freedom of Information and Privacy Act).
- Experience working in diverse environments with advanced understanding of specific geographic cultural norms and education systems.
- Fluency writing and speaking in English and Mandarin is mandatory; fluency in addition
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