Appliance Sales Associate

2 months ago

Truro, Canada Home Hardware Building Centre Full time

Home Hardware is more than Canada’s largest independent hardware and building supplies retailer, we’re also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. Every Home Hardware store is a local, family-owned business. And because of that, we care about the homeowners in our community. At Home, we are dedicated to supporting our staff in order to help them achieve their utmost potential. Join us and enjoy an opportunity for growth in an upbeat work environment.

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions on house accounts using retail software (cash, credit card, debit card) ; ticketing and replenishing merchandise, cycle counting; general housekeeping of department, loss prevention, merchandising, restocking, and staying current with trends in the industry.

Duties/Responsibilities:

- Drive appliance sales through engaging customers, suggestive selling, and sharing product knowledge.
- Meet team productivity targets, achieving the weekly, monthly, and annual sales targets while meeting margin goals
- Prepare estimates, close the sale, and follow up on deliveries.
- Provide face to face assistance to customers with specialized and sound advice on all home appliance products as well as supporting products, warranty plans, pickup and delivery options, and payment and financing options, with the focus being on closing the sale
- Work with a wide range of customers, including builders, designers, rental management companies, and homeowners, selling a wide range of appliance products
- Be present on the sales floor five (5) minutes prior to your shift and utilize the six-foot (6’) rule to greet all customers.
- Help customers in adjoining departments, walk with the customer to the area, use open-ended questions to determine their needs, and hand off to another associate if necessary.
- Assist customers in locating and comparing merchandise.
- Maintain and develop relationships with customers, addressing and resolving customer needs and/or complaints.
- Process special orders for non-stock or out-of
- stock items.
- Record customer requests for product and follow-up when product arrives at the store.
- Assist customers with carrying out large or heavy items.
- Relieve the cashier when necessary.
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
- Advise the designated manager of shortages, damaged goods, back orders etc.
- Change prices on merchandise, bins, displays, etc. as necessary.
- Build special displays and signage for sales, promotions, and other special events.
- Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
- Help unload incoming trucks.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in the storage area neat, clean, and orderly.
- Participate in regular cycle counting and assist in taking annual inventory counts.
- Reorder merchandise according to stores’ buying procedures.
- Attend store meetings, training sessions, etc. as required.
- Work on special projects and assignments assigned by management.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management
- Professional Sales Experience with the proven ability to close the sale

**QUALIFICATIONS**:

- Professional Sales Experience with the proven ability to close the sales
- High School Diploma or equivalent
- Solid communication and interpersonal skills with the ability to interact positively and constructively with customers, suppliers and coworkers
- Good mathematical skills.
- Prior retail experience is beneficial.
- Creative abilities for making attractive in-store displays.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere
- Confident, high energy, self-motivated and a true team player

**PHYSICAL REQUIREMENTS**:

- Ability to stand for an extended period (full shift).
- Carry out products (50lbs or less) when time and capabilities allow.

AVAILABILITY:
Ability to work a flexible schedule including weekends, evenings, and holidays.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Dental care
- Designated paid holidays
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work days:

- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- appliance sales: 1 year (required)

*

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