Junior IT Technician

Duties and Responsibilities:

- Troubleshooting and problem resolution, tracking, and liaising with second level support staff and vendors.
- Staging and rollout of new end-user systems/software.
- Maintenance of the centralized inventory system for hardware.
- Perform 1st level network troubleshooting.
- Prioritize work orders/help desk tickets according to severity.
- Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
- Perform on-site and remote technical support.
- Accurately log work orders/help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process.
- Provide technical training to staff as required.
- Maintain excellent communication with the Manager of Information Technology on all tasks and projects.
- Compile, maintain, and file all repair records, reports and other documents as required.
- Create and maintain good technical documentation.
- Always maintain a high degree of professionalism, courteousness, and friendliness.
- Perform other duties as assigned by the Manager of Information Technology.

Qualifications:

- Experience with and/or interest in an IT career.
- Strong interpersonal and communication skills.
- Experience working within a technical support role.
- Experience supporting Mac computers will be an asset.
- Strong customer service focus.
- Knowledge of computer security procedures and protocols.
- A valid class 5 drivers license and access to a vehicle is required.

Physical Requirements:

- Manual dexterity required to use desktop computer and peripherals.
- Ability to physically stand, bend, squat, and lift equipment.
- Ability to climb ladders, work in awkward places and dusty environments.

Criminal Record Check and Child Abuse Registry Check will be required.

**Job Types**: Full-time, Permanent

**Salary**: $34,000.00-$38,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-04-03