IT Helpdesk Technician

**Cunningham Swan LLP is searching for an IT Help Desk Technician (full-time, permanent).**

**About the Job**:

- Installing, configuring, and troubleshooting desktop hardware and peripherals, including printers and phone system.
- Assisting in the installation, set up and support of network infrastructure including installing and terminating cables, troubleshooting, and repairing damaged connections.
- Assisting with security-related updates or patches
- Maintaining backup strategies, monitoring backups, and performing testing as necessary to maximize availability and minimize failure recovery time.
- Assisting with the configuration and installation of various network devices and services (e.g., routers, switches, firewalls, VPN)
- Documenting and tracking technical support requests.
- Maintaining and updating IT inventory and assets.
- Adding and maintaining users in Microsoft 365 and Active Directory.
- Working with Intune and Azure for device management and security.
- Configuring and maintaining SharePoint sites and lists.
- Working with remote support and remote access tools.

**About You**:

- Completion of post-secondary education in computer technologies.
- Minimum one year experience working in a similar role working in a Windows Server Environment (2012-2019).

Technical skills required:

- Good technical knowledge of IPv4 data networking, analog and IP voice.
- Understanding of networking concepts (IP address, routers, switches, printers, Windows Active Directory).
- Proficiency in the use of Microsoft Office, with the ability and desire to learn new programs and software
- CompTIA certification, an asset.
- Excellent organizational skills with the ability to prioritize tasks in order to meet tight deadlines
- Demonstrated willingness to take initiative and be proactive
- Ability to quickly learn new procedures and software.
- Good verbal and written communication skills, with the ability to demonstrate a professional demeanor and commitment to service excellence.
- **Must be willing to share on-call duties (includes evenings, nights, weekends and statutory holidays).**

**About Us**:
Cunningham Swan LLP is one of southeastern Ontario’s leading full-service firms. We take great pride in finding and retaining top talent who are passionate about their work. We reward our people for their valued contributions with a competitive compensation package, including generous vacation and leave policies. We protect them with robust benefit plans, which include a pension plan, parental leave top-up pay, paramedical coverage and a health care spending account. We provide a supportive and inclusive work environment in a beautifully restored historic building in one of Ontario’s most livable waterfront cities.

**The closing date for this recruitment process is June 30th, 2023.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person