Systems and Database Technician

2 weeks ago

North Bay, Canada Nipissing-Parry Sound Student Transportation Services Full time

**NIPISSING-PARRY SOUND STUDENT TRANSPORTATION SERVICES**

**SYSTEMS AND DATABASE TECHNICIAN**

**Full Time Position**

Computer Science or equivalent work experience including networking, hardware troubleshooting and a basic familiarity with programming languages. They will demonstrate their ability to problem solve, work independently and in a team environment.

**Education**:

- Completed formal education in the field of Information and Communication Technology and/or applicable experience.

**Skills**:

- Computer operation in a networked environment;
- Familiar with workstation and Server Operating Systems _ Windows 10, 11, server 2016,

2019, and 2022;
- Customer Service;
- Computer hardware;
- Willing to learn new software;
- Basic familiarity with SQL scripting and SQL Server administration.

**Benefits**:

- As per the CUPE Collective Agreement.

**Language**:

- Bilingualism (English and French both spoken and written) is an asset.

Position Description:

- Field incoming help requests from end users in a courteous manner;
- Prioritize issues and schedule their time accordingly. Escalate problems (when required) to the Supervisor;
- Be able to access software updates as well as driver updates and implement them;
- Be cognizant of knowledge bases, and frequently asked questions resources on the

Internet to aid in problem resolution;
- Learn appropriate software and hardware used by the Consortium and develop the capacity to support them;
- Test fixes to ensure problem has been adequately resolved;
- Perform post-resolution follow-ups to requests;
- Develop help sheets and knowledge base articles for end users;
- Perform related duties consistent with the scope and intent of the position.

Knowledge & Experience:

- Knowledge of basic computer hardware;
- Experience with Microsoft desktop operating systems and Microsoft server operating systems;
- Exceptional written and oral communication skills;
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills;
- Strong documentation skills.

Personal Attributes:

- Ability to conduct research into a wide range of computing issues as required;
- Ability to absorb and retain information;
- Ability to present ideas in user-friendly language to non-technical users;
- Highly self-motivated and directed;
- Keen attention to detail;
- Proven analytical and problem-solving abilities;
- Ability to effectively prioritize and execute tasks in a high-pressure environment;
- Exceptional customer service orientation;
- Experience working in a team-oriented, collaborative environment;
- Willing to enroll in training courses and workshops to further educate themselves where needed.

Soft Skills:

- Thought Process: Able to understand technical concepts and develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities;
- Interpersonal: Excellent customer service and communication skills -- in person, in writing, and on the phone. Able to work cooperatively in a group to achieve common goals;
- Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

**Job Type**:

- Full-time

Pay:

- Salary range $51,686.93 to $60,466.40 per annum.

Schedule:

- 7 hour shift - Monday to Friday.

Work Location:

- In person at 685 Bloem St., Suite 201, North Bay, Ontario

**Salary**: $51,686.93-$60,466.40 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- ICT: 1 year (preferred)

Ability to Relocate:

- North Bay, ON P1B 4Z5: Relocate before starting work (required)

Work Location: In person

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