Technical Consultant

1 week ago

Edmonton, Canada PC Corp Inc. Full time

PC Corp has been helping businesses grow and thrive by “**making I.T. easy**” since 1982.

Our staff are the source of PC Corp’s success We believe in the magic of collaboration and foster an environment where employees have a say in decisions. This boosts our collective impact and, ultimately, drives our business. We have created a culture that thrives with peer bonding. The day-to-day interaction with your team makes it fun to come to work as you’re surrounded by talented people who will help you and challenge you to level up every day.

We are offering a **full-time, permanent** opportunity in the position of **Technical Consultant - Client Support.**

In a nutshell, the technical side of this role works across a broad range of technologies and liaises across multiple areas of the client businesses. You will respond to tickets performing troubleshooting and incident response, remotely or on-site, to resolution or escalation**. **You can also expect to engage in technical projects/implementations which align to your skill.

The job of tech support is also people support. Enjoying people and understanding the necessity of good customer service is key to the role. We need you to be great at it and it won’t always be easy. But if you’re a problem solver, are empathetic, resourceful, ask questions, and enjoy having genuine human conversations, you may have just found a role that fits you. Plus, you have the entire team behind you

**The below are necessary for the role and not negotiable**:

- Minimum 4 years of technical support experience or professional training equivalent to Associate of Information Technology (2 years) plus 2 years experience.
- Technical Expertise: Active Directory, Microsoft Exchange, Office 365, Skype for Business, Microsoft Teams, DNS, DHCP, File Servers, Group Policy, User Accounts, Windows Desktop and Server Operating Systems, Server Administration, Storage Technologies, Backup Technologies, Virtualization Technologies, Security Technologies, Network Infrastructure Monitoring, Hardware Troubleshooting, Helpdesk Expertise.
- General Area of Practice: single user issues, workstation/laptop troubleshooting, printer issues, simple server issues, non-critical tickets, own specialization, on-site client support, projects.

**HUMAN SKILLS**:
1) Ability to deliver to the role independently always ensuring that you take the PC Corp approach.
- We enjoy it when you seek guidance and then enjoy seeing you run with it.
- Being keen to deliver _best practices_ is a great beginning.

2) Ability to provide great a customer service experience.
- This occurs most easily when you enjoy working with people.

3) Desire to continuously learn and improve through both work experience and training - both at work and in your personal time.
- Ongoing certifications are a _must_ in our industry. It is our lifestyle.
- Continual curiosity and engagement are needed to stay on top of new tech.
- Staying on the cutting edge of some technologies, e.g., Microsoft 365 stack, is part of an immersive lifestyle.

4) Great communication skills both written and verbal English. Making I.T. Easy, requires this.
- Whether on the frontline or behind the scenes, there is lots of client and colleague communication.
- The ability to articulate technical information in a manner that is easy to understand by non-technical clients will make everyone’s life a lot easier.

5) Analytical thinking/problem solving.
- Having the ability to assess a situation and determine tactical steps forward with relative ease will put us all ahead that much faster.
- Having the ability to prioritize and manage multiple tasks easily will allow you to succeed in your problem solving.

6) Personal confidence in an environment where we are expected to contribute to and collaborate with multiple in-house teams.
- Engaging, sharing, and learning are key to our work.

**Other key items necessary for the role**:

- A clean and valid class 5 driver’s license.
- Participation in a weekly on-call rotation with after-hours support responsibilities.
- Clear criminal record check.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$58,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Paid time off
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Technical support: 2 years (required)

**Location**:

- Edmonton, AB T5K 1H6 (required)

Ability to Commute:

- Edmonton, AB T5K 1H6 (required)

Work Location: In person

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