Desktop Technician

Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Desktop team We're looking for the best and brightest to take our IT department to the next level. If you have passion and expertise in Desktop Support or as an IT Service Desk Technician, CGI is the company for you. Join our End-User Computing organization and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with solid information technology skills and expertise in order to support our Clients worldwide. We have the global resources, expertise, stability and dedicated professionals required to achieve results for our clients - and for our members. Come grow with us

Based on our industry-specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedbackplus opportunities to advance By working for CGI, you will be exposed to a large global company, work in a fast paced corporate environment and be an integral part of the Desktop Team.

The CGI Desktop teams are responsible for providing Level 2 IT support to our clients to resolve incidents and fulfill work orders & tasks; our team is comprised of dynamic, passionate people with a focus customer service while providing IT expertise to make the client experience a positive one

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
The Desktop Technician is part of the GTO Canada End User Services team.
The member will be responsible for supporting our client based in Laval, Quebec

**Responsibilities include**:

- Supporting desktop and laptop
- Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.
- The person will also troubleshoot problem areas in a timely and accurate fashion.
- Provide end-user assistance where required.
- Manage and track inventory
- Managing phone system, printers, mobiles and other equipment

Required qualifications to be successful in this role

**Mandatory Technical Skills**:

- Windows 10, Windows 7
- Antivirus
- Office Suites 365
- Knowledge of Computer hardware
- Knowledge of networking principles
- Ticketing system (Remedy is an asset)

**Soft skills**:

- Customer service oriented
- Professional appearance since this is a client facing role
- Self-starter, ability to work independently
- Must be able to meet scheduled deliverables
- Team player
- Dynamic
- Autonomous
- Resourceful

**Other requirements**:

- Post-secondary education in a relevant discipline
- Minimum of 3 to 5 years of experience