Guest Care Specialist

2 weeks ago

Spruce Grove, Canada True Balance Medical Spa Full time

**About the Role**:

- Answering client questions and accurately educating them on the details about the treatments and services
- Offering an exceptional customer experience to our clients at all stages of their treatment journey (inquiry, appointment reminders, follow-ups, etc)
- Strategically scheduling appointments, filing and other administrative duties
- Helping clients with blood requisitions and booking hormone therapy appointments

**About You**:

- You have a track record of driving results
- You have a sales background and experience in reaching team targets
- You’re hardworking and goal-oriented
- You have a positive attitude
- You have a growth mindset and view challenges as learning opportunities, not failures
- You can put yourself in others’ shoes and see situations from perspectives other than your own
- You love getting to know new people and helping them feel better from the inside out

**Requirements**:

- Customer Service is at the forefront of everything we do. Your customer service skills should be exceptional, with an eagerness to go above and beyond to make our guests feel special.
- Experience in Sales is required - being able to confidently provide information on our services to inbound leads and clients is a must.
- Detail Oriented: our clients expect accuracy when it comes to their appointments; applicants with a strong eye for detail are considered an asset.
- Able to learn software systems fast and effectively

**Benefits and Perks**:

- Generous staff discount program on treatments and products (after 3 months)
- Health benefits for full time employees (after 3 months)

**Shifts**:

- Shifts are Tuesday - Saturday's and may require coverage at our St. Albert location.

**Please include your resume and a cover letter that lets us know more about you, and outlines your customer service and sales experience.**

**Benefits**:

- Extended health care
- Store discount

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- sales: 1 year (required)
- Customer Service: 3 years (required)
- medical spa: 1 year (required)

Work Location: In person

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