Travel Agent

**About Us**:
As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

**Who we are**:
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs

**Position Details**:
**What You Will Do**
- Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
- Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
- Sells all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel and car reservations
- Promotes CAA memberships and all CAA products, services and benefits
- Support all CAA/AAA preferred partnerships and marketing initiatives
- Advises client of product terms and conditions.
- Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
- Establishes and maintains member’s travel files, accepts and processes payments, refunds, lost tickets and documents.
- Displays a positive attitude towards CCG product, services and initiatives
- Demonstrate daily, the Core Values & Service Principles of CCG
- Participates in the resolution of client complaints.
- Performs other job-related duties as assigned
- Role is full-time on site in the St. Anne’s Road location

**Who You Are**:

- Graduate of Post Secondary Education Program in Travel Counselling.
- Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
- Three (3) years of experience in a Travel Consultant (Agent) position.
- Certification in Apollo (Focal Point) GDS.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.