Loyalty Specialist

3 weeks ago


Vancouver, Canada Lululemon Full time

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team
Our focus is building guest loyalty through driving retention, frequency and brand love with various guest segments. The team is always identifying opportunities for enhancing our guest loyalty programs and differentiate our offerings. Our constant aim is to inspire even deeper guest engagement with the brand through the triangulation of data - analytics, insights, consumer trends and mindsets - to collaborate with others to create alignment on a common strategy.

**a day in the life**: what you’ll do
- Support reaching long term vision and growth of our loyalty guest segment programs in North America
- Lead strategic engagement initiatives to enhance our program offering of the guest and business
- Lead the day-to-day operations of the business
- Lead the project management related to strategic initiatives
- Partner with technology and digital to enhance our program and leverage new tools to improve our members’ experience
- Explore new opportunities to diversify and grow programs, both internally and externally
- Enroll & work cross functionally
- Manage ongoing issues to ensure an exceptional guest experience

qualifications
- Undergraduate degree in business or related field
- 5 years’ experience in program management, operations, or loyalty
- Strong ability to think strategically and work with ambiguity
- Previous experience managing multiple stakeholder groups especially Store, Digital, IT, and Community
- Proven project management experience and executing initiatives to drive results
- Self-starter with strong problem-solving skills and attention to detail

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

LI-Hybrid
LI-EC0


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