Manager, Facilities

3 weeks ago


Mississauga, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

The Manager, Facilities & Logistics ensures that the maintenance & housekeeping functions and inventory flow operates smoothly, supporting the selling effort.

Specific responsibilities include (but are not limited to) the following:

- Complete e.Personal Performance Plan, leading by example
- Complete e360 Survey, leading by example
- Build and retain a high performing team that is capable of delivering the results to meet performance goals
- Ensure the employee performance plans are updated seasonally
- Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business
- Implement succession planning, team building and skill development
- Adhere to all Loss Prevention policies
- Lead and direct a team of stock movement associates to fulfill store to store transfers, maintain stockrooms to standard
- Partner with Alterations team to pick and deliver alterations from the sales floor
- Develop communication standards from store to store to meet Client expectations
- Monitor and enforce the timely completion and execution compliance of Return To Vendor’s, consolidations and transfers to Last Call in partnership with the selling teams in the store
- Coordinate the execution of markdowns in partnership with the selling teams in the store
- Partner with selling teams in the store for stock replenishment needs
- Monitor and drive the use of correct procedures for packing, shipping, tracking and receiving goods into the store and delivering to the appropriate department
- Maintain complete and accurate records for inventory purposes
- Drive physical inventory cut-off procedures in the location
- Manage the customer delivery service to ensure standards are met
- Manage the shipping and receiving team to meet service standards
- Ensure a tidy, organized and streamlined workspace is maintained
- Create and administer monthly preventative maintenance schedule
- Drive monthly contracted elevator/escalator maintenance and repairs as required
- Manage maintenance staff to maintain building and department practices to meet or exceed all applicable codes
- Manage housekeeping team to meet service standards
- Complete or contract basic repairs in partnership with Facilities Services Department
- Manage monthly repair and maintenance budget
- Coordinate all construction in conjunction with Senior/Manager, Operations and the Design, Construction, and Facilities Department
- Liaise with contractors to ensure compliance with store policies & procedures
- Create and administer preventative maintenance schedule for POS and PC’s
- Troubleshoot day to day POS concerns in conjunction with Help Desk
- Coordinate the replacement of system peripherals as required
- Ensure all equipment repairs are logged through Cash Office
- Comply with all Health & Safety policies and requirements
- Post-Secondary diploma/certificate in Building maintenance or trade diploma
- 5 years supervisory experience in a similar capacity
- Trained in forklift operation
- Basic computer skills

The measures of success:

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients


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