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Manager, Information Systems
4 weeks ago
About Concert Properties
Putting people first is at the heart of the Concert story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.
Since 1989, our real estate portfolio has grown to an asset value of $8 billion and includes condominiums, rentals, seniors' active aging communities, industrial and commercial properties, and public infrastructure projects across Canada.
Position Summary
**Responsibilities**:
- Provide day to day leadership and management of information systems, ensuring that service requests and operational support tickets are managed efficiently and in a timely manner
- Assist with annual budgeting, licensing requirements and Vendor negotiations
- Ensure admin documentation is captured and maintained for system configuration and development and change tracking are made readily available for approval and reference by the business
- Ensure adequate Admin support policy and procedure documentation and learning plans are made available for ongoing reference, onboarding new resources, cross training, and skill development
- Manage support team by allocating resources, planning requirements, skill development, recruiting, training, mentoring, and providing a level of structure and direction to allow staff to utilize and develop skills, take on new responsibilities and challenge their abilities
- Manage end-to-end delivery of IST services to customers
- Champion best practices around data standards, policies, procedures and documentation
**Qualifications**:
- University or College degree in Finance, Accounting, Information Systems, BComm, BCS (Bachelor of Computer Science). Alternatively advanced experience with financial and or ERP systems, such as Yardi, PeopleSoft or SAP.
- A minimum of 10 years leading information systems analysis, operational support, and change initiatives
- Strong interpersonal communication & leadership skills, able to work with a diverse group of business units, project teams and leaders. Able to quickly build business acumen and trust.
- Organized, excellent attention to detail and capable of managing conflicting priorities and deadlines
- The ability to work well under pressure and seek out alternative solutions and options when presented with challenging situations
- Strong understanding of the ITIL or equivalent frameworks
- Experience and knowledge in the real estate and property management industry as an asset
- Experience or certification in business analysis, project management is an asset
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