Technical Solutions Manager

3 weeks ago

Regina, Canada ISM Canada Full time

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world.start your career with ISM and get a front row seat

**Close Date: April 27, 2023**

ISM is looking for Salesforce Consultants with Telco experience.
- Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM Canada, we believe in life-long learning, we value change leaders, and we are a dynamic business in a state of constant evolution. Technology is changing the world come to ISM and get a front row seat**_Note: _**:

- T_

**Responsibilities**:

- Lead and participate in requirements gathering, solution design, configuration, and implementation efforts for Salesforce projects.
- Collaborate with internal and client team members throughout the entire engagement lifecycle spanning discovery, design, build, testing, UAT and post Go-Live support.
- Participate in end-to-end implementation planning including project management, issue management and communication.
- Translate business requirement into technical specifications. Accountable for creation of user stories with acceptance criteria
- Provide consultative system design and industry best practice recommendations throughout the implementation cycle
- Manage customer relationships and day-to-day interactions and escalations as it pertains to technical specifications.
- Provide mentorship and guidance to developers and administrators on team

**Qualifications**:

- Post-secondary education in a related discipline or an equivalent combination of education and experience
- 5+ years working as a Salesforce Consultant and leading Salesforce implementation.
- Relevant experience in Digital journey for Telecom vertical, Understanding of key telecom processes and Data model.
- Experience with one or more of the Salesforce modules:

- Sales cloud
- Service cloud
- Marketing cloud
- Experience cloud
- CPQ
- MuleSoft
- Salesforce Certifications:

- Sales Cloud Consultant
- Service Cloud Consultant
- Administrator

**Key Skills & Abilities**:

- Other Salesforce certifications e.g. PD1, App builder, CPQ, Experience cloud, Integration architect etc. considered an asset.
- Experience on Agile project delivery is must. Certification in business analyst and project management will be an asset (CBAP, PBA, PMP)
- Strong communication skills: verbal, written and interpersonal
- Strong analytical skills and ability to communicate complex ideas
- Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan
- Experience developing business relationships as well as managing and maintaining customer relationships
- Demonstrated ability to work closely and successfully with people in a team environment

**Note: if applicable, posted pay ranges for all positions are bi-weekly rates.**

ISM is committed to compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Accessibility for Manitobans Act (AMA), and all other provincial and federal legislation, in our recruitment process.

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