Fulfillment Operations Coordinator

3 weeks ago

Toronto, Canada Achievers Full time

Our Marketplace Operations team supports the rewards component of the Achievers platform, the global reward suppliers that serve as the backbone to it, and the customers we strive to please. We have great brand positioning in the market with the opportunity to further grow our global Marketplace and drive continued adoption across customers. We are at a pivotal accelerated growth stage. Driven to enhance foundational eCommerce strategies and account performance tactics, this is the perfect time to join our team

**Responsibilties**:

- Support assigned portfolio of vendors through day-to-day order management needs
- Monitor and support a variety of order processing flows including standard order entry, custom processes, and technical order flows
- Address orders blocked by technical anomalies; log bugs with development team and see through to resolution
- Collaborate with development team on bug resolutions, back end related tasks and enhancements
- Contribute to regular vendor reviews, a measurement of vendor success rates and opportunities
- Identify key trends and opportunities using data analytics, to identify actionable areas of follow-up or investigation
- Analyze individual and team dashboards of key performance indicators (KPIs) and diagnostics to measure performance against Global Fulfillment business goals
- Contribute to documentation resource initiatives for vendors, team processes and cross functional information sharing
- Collaborate with Vendor Relations Team on volume spikes, order issues and SLA accuracy
- Maintain a timely queue of vendor requests, response time within 24h
- Support the Customer Care team with any vendor related inquiries
- Maintain accurate order shipping estimates and shipment reporting
- Manage vendor float balances to ensure sufficient funds available for order placement through monitoring order volumes and forecasting needs
- Drive system and vendor efficiencies
- Reporting and admin duties as required
- Support real-time communication of updates and/or issues with key internal teams

**Qualifications**:

- 3-5 years’ experience with ecommerce account management and vendor processes
- Experience with data entry (spreadsheet functions and organization)
- Experience with e-commerce process flows
- Experience with a high volume of orders and order management
- Vendor management experience
- Proficient in MS PowerPoint, Excel, and Word
- Excellent interpersonal skills
- Experience with drawing insights from data dashboards
- Exceptional oral and written communication skills
- Strong attention to detail
- Excellent analytical skills to solve problems

**Why work with us**:

- We are passionate about fostering an environment of connection, security, and community, you’ll feel at home, without reservation.
- We believe in moving quickly, failing fast, and adapting to change.
- We’re committed to achieving excellence in everything we do.

About Achievers:
As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and love our culture. Achievers is more than just a software company; we are industry leaders in the HR space.

We have been recognized in numerous publications for our contributions to HR, for technical excellence and for our outstanding workplace culture

Check out our platform in action here

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