Part-time Front End Supervisor

5 months ago

Toronto, Canada THE BIG CARROT NATURAL FOOD MARKET Full time

**Job Summary**:
The primary function of the Front End Supervisor is to provide overall day-to-day operational functionality of the department in support and in the absence of the Front End Manager; to ensure proper cash handling and loss performance by executing department protocol and company policies and procedures; to provide superior customer service; to ensure adequate receiving and stocking of Front End items and to meet objectives for sales, inventory turns, labour, merchandising.

**Responsibilities**:

- Responsible for staff supervision and evaluation, delegation, and efficiencies within the department, at the direction of the department manager
- May participate in the hiring, interviewing and training of new employees as well as taking on a disciplinary role, as per Big Carrot policy, at the discretion of the Department and Store Manager
- Ensures proper product merchandising and inventory ordering is completed at the direction of the department manager.
- Ensures the cash front is staffed: opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.
- Assists and oversees the general maintenance and appearance of the store/cash front ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.
- Assists the cashiers on the tills when there is a high volume of customers
- Resolves customer complaints ensuring exceptional customer service.
- Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience
- Ensures all Front End equipment is running safely and efficiently; notifies the store management of any equipment malfunctions.
- Makes observations and documents day-to-day running of the department and confers with Department Manager on a regular basis regarding the state of the department.
- Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act.
- Keyholder/ Manager on Duty responsibilities when necessary
- Any other job related duties required by Front End Manager.

**Skills, Knowledge and Experience**:

- Organized, consistently follows through on commitments, able to handle multiple demands.
- Ability to assist in the forecasting of sales and trends, and the budgeting of a retail department.
- Ability to analyze and interpret data as it relates to product placement and sales an asset.
- Customer service oriented attitude, leads by example.
- 2 Year Diploma in management or related education and/or 1+ years in supervisory position in the health food industry an asset.
- A background in holistic nutrition an asset.
- Must be available evenings and weekends.

**The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.**

**Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.**

**Job Types**: Part-time, Permanent

**Salary**: From $17.50 per hour

Schedule:

- 8 hour shift

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Retail Management: 1 year (preferred)
- Holistic Nutrition: 1 year (preferred)

Work Location: In person

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