Customer Experience Associate

3 weeks ago

Stittsville, Canada TD Bank Full time

Work Location:
Stittsville, Ontario, Canada

Hours:
15

Line of Business:
Personal & Commercial Banking

Pay Details:
**Job Description**:
CUSTOMER:

- Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for clients

SHAREHOLDER:

- Support the achievement of business objectives by supporting sales goals
- Promote products, sales, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE TEAM:

- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized sales and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION:

- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward

  • Customer Service

    6 days ago

    Stittsville, Canada The MCP Group Full time

    We look for many qualities in the individuals we hire - the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular - the desire to provide high quality products with excellent customer service. We can train people...

  • Customer Service

    1 week ago

    Stittsville, Canada The MCP Group Full time

    We look for many qualities in the individuals we hire - the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular - the desire to provide high quality products with excellent customer service. We can train people...

  • Warehouse Associate

    6 days ago

    Stittsville, Canada L-D Tool & Die Full time

    **Job description** **Company Description** L-D Tool & Die is a privately owned Mould Manufacturer and Custom Injection Moulding Company located in Ottawa, Ontario, Canada. The company offers a complete line of services, from mould design and manufacturing all the way through to small and large volume production runs. L-D Tool & Die works very closely with...

  • Ecommerce Store Associate

    Found in: beBee jobs CA - 2 weeks ago

    Stittsville, Ontario, Canada Walmart Canada Full time

    What you'll do...Our OMNI Customer Fulfillment Associate gets online orders ready for customer pick-up and delivery Yes, that means you will be collecting items for our customers online orders, making sure that each selection perfectly matches our customers' shopping list. We have many opportunities in our eCommerce teams, including: OMNI Customer...

  • Directs Store Delivery Associate

    7 days ago

    Stittsville, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Directs Store Delivery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Directs Store Delivery Associate coordinates and efficiently processes direct and local merchandise for delivery to the salesfloor in order to ensure a positive shopping experience to drive customer loyalty....

  • Merchandising Store Associate

    Found in: beBee jobs CA - 2 weeks ago

    Stittsville, Ontario, Canada Walmart Canada Full time

    What you'll do...Our merchandising associates ensure everything has been stocked and merchandised in the most attractive, easy-to-find manner, so that our customers find what they need right when they need it, with absolutely no fuss or frustration.We have many opportunities in our Merchandising team, including:Consumables AssociateCosmetics...

  • Ecommerce Store Associate

    Found in: beBee S CA - 3 weeks ago

    Stittsville, Canada Walmart Canada Full time

    What you'll do...Our OMNI Customer Fulfillment Associate gets online orders ready for customer pick-up and delivery! Yes, that means you will be collecting items for our customers online orders, making sure that each selection perfectly matches our customers' shopping list. We have many opportunities in our eCommerce teams, including: OMNI Customer...

  • Merchandising Store Associate

    Found in: beBee S CA - 3 weeks ago

    Stittsville, Canada Walmart Canada Full time

    What you'll do...Our merchandising associates ensure everything has been stocked and merchandised in the most attractive, easy-to-find manner, so that our customers find what they need right when they need it, with absolutely no fuss or frustration. We have many opportunities in our Merchandising team, including: Consumables Associate Cosmetics...

  • Spa Associate

    4 days ago

    Stittsville, Canada Hand & Stone - Orleans Full time

    **Spa Associate** Location: 5754 Hazeldean Road, Unit 12, Stittsville **Qualifications and Requirements**: - Provide excellent customer service to members and guests - Ideal past experience would be working for a gym or other membership-driven environment - Welcome and greet members/guests upon arrival - Answer phones, book appointments, sell memberships,...

  • Store Associate

    6 days ago

    Stittsville, Canada Habitat for Humanity Greater Ottawa Full time

    Job description **ReStore Associate** Habitat Restore is a social enterprise retailer that accepts and resells donations of new and used furniture, appliances, décor, and home improvement building materials. All profits from our operations fund Habitat for Humanity. **Responsibilities**: - Providing great customer service for shoppers and donors. -...

  • Store Associate

    3 days ago

    Stittsville, Canada Habitat for Humanity Greater Ottawa Full time

    Job description **ReStore Associate** Habitat Restore is a social enterprise retailer that accepts and resells donations of new and used furniture, appliances, décor, and home improvement building materials. All profits from our operations fund Habitat for Humanity. **Responsibilities**: - Providing great customer service for shoppers and donors. -...

  • Asset Protection Associate

    2 weeks ago

    Stittsville, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...

  • Asset Protection Associate

    Found in: beBee jobs CA - 2 weeks ago

    Stittsville, Ontario, Canada Walmart Canada Full time

    Position Summary...To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss.What you'll do...1. Ensure store security by making daily patrols of the...

  • Asset Protection Associate

    2 weeks ago

    Stittsville, Canada Walmart Canada Full time

    **Position Summary... **:To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss. **What you'll do...**: 1. Ensure store security by making daily...

  • Asset Protection Associate

    Found in: beBee S CA - 3 days ago

    Stittsville, Canada Walmart Canada Full time

    Position Summary...To create and maintain a secure and effective work environment for all customers, associates, visitors and vendors while demonstrating positive and professional behavior at all times. Increase profitability and mitigate shrink caused by financial and Physical loss.What you'll do...1. Ensure store security by making daily patrols of the...

  • Cap 3 Assistant Manager

    2 weeks ago

    Stittsville, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...

  • Pharmacy Manager

    Found in: beBee jobs CA - 2 weeks ago

    Stittsville, Ontario, Canada Walmart Canada Full time

    Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy operates according to Walmart policy, professional standards, and provincial and federal regulations.What you'll do...Lead the Pharmacy and OTC teams...

  • Pharmacy Manager

    Found in: beBee S CA - 2 weeks ago

    Stittsville, Canada Walmart Canada Full time

    Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see that the Pharmacy operates according to Walmart policy, professional standards, and provincial and federal regulations.What you'll do...Lead the Pharmacy and OTC teams...

  • Volunteer Restore Associate

    3 days ago

    Stittsville, Canada Habitat for Humanity Greater Ottawa Full time

    Purpose: Volunteers provide assistance in the ReStore with greeting, merchandising, light upkeep, heavy upkeep, prep, receiving donations, metal recycling and assisting our drivers with picking up and transporting donated items across the city. This support allows Habitat Greater Ottawa to raise funds to cover the affiliate’s operational costs and build...

  • Children's Party Host/hostess

    7 days ago

    Stittsville, Canada Maxxgames Full time

    **About us** Maxxgames is a small business in Stittsville, ON K2S 0X3. We are professional, agile, fun, and our goal is to Our goal is to host the best birthday/group parties with a positive attitude. Our work environment includes: - Modern office setting - Food provided '''Job Summary''' We are seeking a friendly and energetic Party Host to join our...