Systems Analyst

2 weeks ago

Toronto, Canada Foilcon Full time

**HM Note: This hybrid role is three days in office (Toronto/Oshawa/Whitby) and requires travel to multiple dispatch centres/CACCs across the province to provide project support and coordinate/remediate the telephony training in order to implement the new PSRN solution.**

**Description**:
Technical expertise and coordination of administration, monitoring, management, implementation and support of:

- Desktops and network and server environments
- Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC's
- Execute and support 911 dispatch centres emergency COOP activation plans
- 24 X 7 on-site and remote support of all emergency 911 ambulance dispatching equipment in the province, in support of the ministry's compliance and oversight of the Land Ambulance Act
- Coordinate administration, monitoring, management, implementation and support of desktops and server environments, Ambulance Communication Centre (ACC) integrated 911 solutions such as CAD, radio, phone, GIS and paging, within one or more assigned ACC's
- Provide realistic work estimates to support project planning; capture business requirements and update business rules based on the requirements

**Responsibilities**:

- Provide senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of a diverse range of cost effective I&IT solutions.
- Good knowledge and experience of integrated voice and data switching systems, computer data communications architecture, radio-trunking systems design and P25 standards.
- Ability to analyze results and make cost benefit analysis.
- Ability to use basic Radio Frequency test equipment such as wattmeter, voltmeter, system monitor or analyzer.
- Knowledge of basic vehicle electrical systems relative to radio installation and problems.
- Desktop hardware components such as chips, motherboards, BIOS, memory, network cards, media, interfaces, printers and other peripherals.
- Personal computer technologies and operating systems.
- Local Area Network and various network topologies/configurations.
- Server operating system configurations and services and domain architectures such as: Windows Internet Name Service, Dynamic Host Configuration Protocol, Remote Access Service, Internet Protocol addressing, networking addresses, printer queues and naming conventions.
- Personal computer security threats and solutions.
- Public Sector, Health Services I&IT Cluster, Ministry and Branch policies, guidelines and directives for use and support of information technology, and within recognized systems management practices and procedures to ensure compliance in all technical support and services provided to the CACC.
- Knowledge of government Information Technology Infrastructure Library (ITIL) incident, problem, asset and change management practices, project management and time management methodologies, and clients' business processes and requirements to recommend technical solutions which promotes the Ministry IT strategies and goals while also meeting business needs/priorities of clients.
- CACC systems integration and interface requirements to support continued interoperability of all systems and services
- Understanding of emergency health services including ambulance communications, operations and practices, associated standards, policies, and guidelines as well as interface with/delivery of other emergency communications services (e.g. police, fire) in order to support communications and interface requirements within the context of the emergency services framework.
- IT training techniques to participate and assist in the delivery of training to users and vendors and to develop training materials.
- Systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
- Current and emerging telecommunications systems technologies including voice, data, satellite, information technology and radio telecommunication systems used in the CACC environment in order to provide technical expertise, advice and troubleshooting support for communications systems within the assigned CACCs.
- Travel required

**Skills**:
Experience and Skill Set Requirements

**Core Skills**:40%**
- Demonstrated knowledge of testing and implementation methods and practices for testing and acceptance
- Experience with Local Area Network and various network topologies/configurations
- Experience with systems and business operational disciplines and processes; skills in negotiation, conflict and problem resolution, change management and project coordination; current knowledge in new technologies and trends that may benefit emergency health services.
- Ability to use basic Radio Frequency test equipment such as multi-meter, voltmete

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