Director - Employment Services
3 weeks ago
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.
We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential
**SUMMARY**:
The Director, Employment Services will play a key role in driving client success, employee engagement, service innovation and program performance management at Achev. The Director will oversee the management and operations at Employment Services sites across Peel, Toronto, York, and play a key role in stakeholder relations including funders MLITSD, Service System Manager/s (SSM) and other key partners. Reporting to the Vice President, Program & Service Operations (VP, P&S Ops), the Director will provide leadership and support to ES Managers and Coordinators that lead to achievement of Employment Ontario (EO) service delivery targets and performance based outcomes. The Director will ensure compliance with funder agreements and adherence to the service delivery model. The Director will also work in collaboration with other Programs & Services Directors and senior leadership on strategic initiatives that support a OneAchev culture.
**DUTIES & RESPONSIBILITIES**:
- Oversee management and operations of service locations across Peel, Toronto and York (currently seven)
- Work in partnership with the VP P&S Ops and Sr Director Programs and Partnerships, to ensure a successful EO service system transformation in Toronto; continually enhance existing services in Peel and York
- Develop annual business plans with ES management and VP to ensure meeting client service targets for intake, employed outcomes, retention
- Develop, implement, monitor action plans to support achievement of Performance Based Funding (PBF) targets
- Work with ES team at all levels to identify enhancements to improve engagement and service results
- Provide dotted line support to Employer Success Manager to amplify employer engagement initiatives
- Represent the ES team and Achev externally with key stakeholders including funders, SSMs, employers
- Lead recruitment and onboarding of ES management and frontline staff and transfer of knowledge on operations, budget and reporting systems
- Provide motivational support to ES Managers, Coordinators, frontline staff; foster an inclusive and supportive environment for all ES staff
- Develop, manage and implement practices, policies and procedures for consistent employment services for all components of ES
- Conduct performance appraisals and goal setting that support individual growth while aligning with corporate and program objectives
- Ensure effective ongoing communications among staff, community partners and funders
- Maintain key relations with the Service System Manager/s and Contract Managers, including during the system transformation periods of Employment Services in Peel, Toronto and York.
- Lead annual program business plan development, preparation of quarterly reports, estimate of expenditure reports and other compliance reports as required by MLITSD and/or the Service System Manager/s and by Achev for continuous improvement strategies.
- Report on budgets, monitor expenses, and resolve financial issues through liaison with coordinators, managers, finance department and VP.
- Participate in and contribute to organization-wide strategic planning committees and activities
- Identify department-wide and company-wide needs, provide solutions and lead change
- Be a OneAchev role model for management and staff, fostering support of strategic initiatives and goals
- Develop new business/funding opportunities and present proposals/development plans to drive business growth in conjunction with the Business Development Team
- Identify and propose solutions and mitigate risks
- Other related duties as assigned
**QUALIFICATIONS**:
- Appropriate University Degree or College Diploma
- 5 plus years previous management/administration experience is essential with a minimum of 1-2 years of experience in the management of the Employment Services Model and/or former Job Connect Model and/or new System Service Manager (SSM) model (such as WCG)
- Proven written and verbal communication and report writing skills for internal and external communications
- Demonstrated strength in motivating, coaching, problem solving, decision making, hiring and staff development
- Proven ability to implement and meet perfo
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