Customer Service Rep/sleep Support Advisor
2 weeks ago
**Customer Service Rep/Sleep Support Advisor (Full Time) - Toronto, ON**
**Primary Purpose**
Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada sleep business.
**Key Accountabilities**
- Educate clients and fit for CPAP Therapy equipment
- Meet store sales and margin targets, working with Territory Manager and Customer Service Team
- Work with Sleep Labs to ensure client therapy needs are met and government billing forms are completed and submitted in a timely manner
- Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
- Stocks shelves and sets up promotional materials
- Work with vendors to educate all staff on CPAP therapy products
- Accountable for providing complete and accurate account set-up and pricing data and ensures ongoing accuracy of customer information
- Collection of payments to ensure customer accounts are current
- Other duties as assigned by the manager
**Required Qualifications**
**Education**
- High School Graduate
**Experience**
- A work history focusing on customer satisfaction is a pre-requisite
- Must have the ability to “up sell”
**Knowledge / Skills / Abilities**
- Customer Service Excellence
- Excellent communication, interpersonal and computer skills
- Drive to exceed sales and margin targets
- Time management skills, able to multitask and stay calm under pressure
- Results oriented, organized, and able to set priorities and follow through on tasks
- Manage relationships with current and new customers, as well as referral sources
- A commitment to safety is a must and the desire and ability to work in a fast-paced environment
- Self-motivated and capable of working with minimum supervision
- A safety conscious team player who works well with others
**Salary**: $43,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M5G 1Y8: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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