Clinic Operations Manager

3 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 18 Months**

The Clinic Operations Manager reports to the Clinic Director and the Clinic Policy and Development Officer, is responsible for the effective and efficient day-to-day operation of the Waterloo Eye Institute in all administrative/operational matters. In conjunction with the Clinic Policy and Development Officer the Clinic Operations Manager provides continuity as academic leadership changes. The Clinic Operations Manager role is accountable for operational oversight during clinic hours including evenings and Saturdays.

Two Clinic Operation Managers work closely together, functioning as co-leaders of the Clinic Patient Care Team. In collaboration, the Clinic Operations Managers provide leadership in defining a service-focused environment to the Waterloo Eye Institute and partner to ensure consistency of care.

**Responsibilities**:
Operations Oversight / Administration
- Continuously evaluate WEI operations, recommending and implementing organizational and procedural changes and processes, as necessary
- Collaborate closely with Patient Care staff to ensure seamless service from operations to face-to-face interactions
- Ensure relevant privacy protocols and legislation are adhered to; ensure privacy/confidentiality of patient/client information and referral through variety of systems, processes and positions,
- Arrange all clinic committee meetings, prepare and distribute agendas and reports prior to the meeting and record meeting minutes
- Responsible to ensure that all new part-time clinicians and new faculty members are added to the clinic’s liability insurance policy
- Responsible to ensure that clinician licenses are renewed each year
- Provide support to the Clinic Director and/or the Clinic Policy and Development Officer as required
- Oversee all legal requests for the duplication and distribution of patient information ensuring that each specialty clinic responds in a timely manner
- In collaboration with the Financial Manager, oversee day to day financial transactions processes within clinic operations
- Assumes regular, rotating on-call shift with peers and responds to various levels of human crisis related to ocular health
- Oversee patient triage and troubleshoot matters escalated from patient concerns
- Demonstrates knowledge of emergency response procedures; problem solves, uses resources, and acts quickly in difficult situations
- Provides additional operational oversight during transitions in academic leadership

Strategic Planning
- Collaborate on strategic planning exercises within the Waterloo Eye Institute, and provide statistical analysis when required
- Provide analysis of internal processes to leadership and other stakeholders to support strategic decision making
- Support the coordination and implementation of clinic renovations ensuring that disruptions to the clinic schedule are as mínimal as possible
- Participant in the professional accreditation process, proving reports and documentation when required

Scheduling
- Responsible for developing and implementing the clinic supervision schedule; gathering faculty availability and scheduling part time clinicians in order to ensure continuous coverage
- Responsible for tracking and recording clinic faculty days and providing monthly updates to the Clinic Director and the Associate Director - Clinical Programs. Work in tandem to ensure that un-assigned slots are filled with faculty members who are required to make up days
- Develop and implement the clinic intern schedule for all interns and visiting students, ensuring adequate coverage and fair distribution of specialty clinic rotations
- Develop and implement a staffing schedule in conjunction with the Service Heads to ensure that all shifts have proper coverage, including evenings and Saturdays
- Responsible for the scheduling and administration for External Geriatric, Pediatric and Dispensing clinics (scheduling and follow up)
- Monitor WEI scheduling of patient appointments to ensure that all slots are being utilized to optimum capacity, providing feedback to the Clinic Director regarding clinic appointment statistics
- Provide advice and direction to staff when clinics and/or patients need to be cancelled or rescheduled due to clinic closure
- Collaborates closely with all staff members to ensure seamless and client focused service to all patients
- Responsible for ensuring the security of all clinical areas, providing the Main Clinic Receptionist with the schedule for the clinic security system
- Work directly with IST and the Main Office Receptionist when the security system is malfunctioning

Human Resources Administration and Leadership
- Partner with the other Clinic Operation Manager to ensure consistent clinic operation processes and direction for staff across all shifts. This may require availability outside of one’s regular workday
- Create and maintain positive working relationships by establishing a clear set of reasonable and mutually

  • Program Assistant

    5 days ago

    Waterloo, Canada Region of Waterloo Full time

    **Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...

  • Laboratory Clinic/Engineer

    6 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview The Laboratory/Clinic Engineer provides technical support for the Mechanical & Mechatronics Engineering department with primary responsibility for the undergraduate Engineering Clinic and undergraduate laboratories. The incumbent will create and develop labs, activities, demonstrations, and workshops, and mentor, instruct, and assist students...

  • Administrative Assistant/receptionist

    17 hours ago

    Waterloo, Canada Waterloo CBT Clinic Full time

    The Waterloo CBT Clinic is a private psychology clinic that offers services to children, adolescents, adults and couples. We work with clients experiencing a range of mental health difficulties including anxiety disorders, depression, OCD, trauma and life stress. We are seeking a part time administrative assistant who can provide support with the day-to-day...

  • Denture Technician

    16 hours ago

    Waterloo, Canada DENTURE CLINIC Full time

    aterloo Denture Clinic is looking for a denture tech/denturist who knows how to manage lab work and help out the Denturist 1 or 2 days a week. This is a part-time/casual position.We are located in Kitchener Waterloo Work includes: -Custom trays - Bite blocks - Set ups - Wax-ups - Relines - Repairs - processing, trimming and polishingOther work : - Get...

  • On-site Eap Clinical Counsellor

    2 days ago

    Waterloo, Canada Workplace Options Full time

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Medical Aesthetician

    2 days ago

    Waterloo, Canada Revive Cosmetic Clinic Full time

    **We’re Hiring an Esthetician at a Fast-Growing Skin Clinic!** We are a doctor-run medical esthetics clinic focused on empowering women through a variety of pelvic health treatments. Revive Cosmetic Clinic also offers a range of customized services and skin care treatments so that individuals age the way they want. We focus on utilizing high quality...

  • Audiologist

    6 days ago

    Kitchener-Waterloo, Canada Ear and Hearing Clinic Full time

    If you are looking for a fast-paced environment, where you can realize your potential, **JOIN the EAR AND HEARING CLINIC!** We are a locally owned and operated hearing clinic that is proud to be serving your community for over 25 years, with quality hearing solutions for patients of all ages. With multiple locations in and around the Waterloo Region, we are...

  • Operations Manager

    5 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Operations Manager position is responsible for facilities management, data analysis and reporting, and business process improvement as it relates to operations of the Faculty of Arts. The purpose of this role is to manage facilities in support of the academic mission, including space allocation and utilization, emergency response and...

  • Operations Manager

    7 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview The Operations Manager position is responsible for facilities management, data analysis and reporting, and business process improvement as it relates to operations of the Faculty of Arts. The purpose of this role is to manage facilities in support of the academic mission, including space allocation and utilization, emergency response and...

  • Operations Manager

    6 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **TERM: 4 months** The Operations Manager is responsible for administering day-to-day operations of the Waterloo Institute for Sustainable Aeronautics (WISA). As a member of the WISA leadership team, the Operations Manager will support WISA’s Directors and Associate Directors in achieving the mission of the institute. This will include the...

  • Operations Manager

    7 days ago

    Waterloo, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Operations Manager is responsible for coordinating the day to day operations of the residence facility, while focusing on achieving any identified short and long-term goals. This...

  • Operations Manager

    7 days ago

    Waterloo, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Operations Manager is responsible for coordinating the day to day operations of the residence facility, while focusing on achieving any identified short and long-term goals. This...

  • Operations Manager

    7 days ago

    Waterloo, Canada Campus Living Centres Full time

    Career Opportunities with Campus Living Centres A great place to work. Careers At Campus Living Centres Current job opportunities are posted here as they become available. The Operations Manager is responsible for coordinating the day to day operations of the residence facility, while focusing on achieving any identified short and long-term goals. This...

  • Manager, Counselling Services

    7 days ago

    Waterloo, Canada Wilfrid Laurier University Full time

    **Date**:Nov 21, 2023 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Dean of Students Office - Waterloo **Job Type**: Continuing **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo & Brantford **Reports to**:Director, Student Wellness Centre, Waterloo campus **Employee Group**:...

  • Operations Manager

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview TERM: 4 months The Operations Manager is responsible for administering day-to-day operations of the Waterloo Institute for Sustainable Aeronautics (WISA). As a member of the WISA leadership team, the Operations Manager will support WISA’s Directors and Associate Directors in achieving the mission of the institute. This will include the...

  • Production Manager/ Operations Manager

    5 days ago

    Waterloo, Canada HJ Machine & Pattern Full time

    Are you an exceptional operational leader? Do you consider yourself to be an automation/robotics guru? Does empowering and developing self-directed teams in a fast-paced, growing organization sound like your cup of tea? Have you managed operational and financial KPIs? If so, then we are looking for you! HJ Machine & Pattern (HJM), an ISO 9001:2015...

  • Undergraduate Operations Manager

    3 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview Reporting to the Associate Dean, Undergraduate Programs, this is a senior administrative staff position that is responsible for the management of the undergraduate office, and that provides leadership and guidance regarding Arts undergraduate operational matters more broadly. The Undergraduate Operations Manager supports the Associate Deans,...

  • Advancement Operations Manager

    5 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Advancement Operations Manager is responsible for the overall administrative and operational running of the Faculty of Engineering Advancement department, under the co-leadership of the Director, Marketing & Communications, and the Director, Development & Alumni Relations. The role supports all Advancement team activities from...

  • IT Operations Manager

    6 days ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Operations Manager

    2 days ago

    Waterloo, Canada Aversan Full time

    **Operations Manager **to ***work on leading edge technology products **Location**: KWC area, ON **RESPONSIBILITIES**: - Manage day-to-day operations of the plant by setting daily/weekly/monthly objectives, schedules, and responsibilities and communicating those to the employees. - Monitor and maintain facility KPIs (operational & strategic) including...